Accommodation Team Leader

2 months ago

Exeter, United Kingdom University of Exeter Full time

Finance, Infrastructure and Commercial Services (FICS)

Accommodation Office, Residential Services

This full-time post is available on a permanent basis.

This role offers the opportunity for hybrid working - some time on campus and some from home but as a customer facing service we need to maintain a presence on campus throughout the year which you and the team will be responsible for providing.

**Summary of the role**

You will offer mentoring and coaching to team members so that they have the training and support required to enable them to achieve our business goals.

You will also need to be able to give advice to enquirers who may need to find housing in the City and be able to offer them support to seek their accommodation.

As part of your role, you will be responsible for organising and delivering the accommodation experience at Open Days and Offer Holder Visit Days and for presentations to prospective students and their families both in person and virtually.

**You**

We are looking to recruit a professional, enthusiastic and self-motivated individual who is able to inspire and lead our team of coordinators and manage the day-to-day operation of the Accommodation Office.

We seek to appoint someone with proven, previous experience of leading a team and dealing with all aspects relating to staffing matters.

You will be responsible for ensuring the team remain committed to delivering a positive student experience, with a particular focus on continuing to develop the way we engage with students.

You will be passionate about delivering an outstanding customer service experience, along with possessing the ability to deal with student issues tactfully, sensitively and with total confidentiality. Attention to detail, accuracy and a high standard in both written and oral communications are essential requirements for the role as well as proven excellent IT and organisation skills.

**Please ensure you read the Job Description and Person Specification for full details of this role.**

**Our Equality, Diversity and Inclusion Commitment**

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

**Benefits**

We offer some fantastic benefits including:

- 41 days leave per year
- options for flexible working
- numerous discounts at leading retailers
- onsite gyms and a cycle to work scheme
- sector leading policies around maternity, adoption and shared parental leave (up to 26 wks full pay), paternity leave (up to six wks full pay) and a new Fertility Treatment Policy
- stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

**Further information

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