Housing Customer Service and Business Support Representative

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom CRA GROUP LIMITED Full time

Job Title: Housing Customer Services and Business Support Officer

Company: CRA GROUP LIMITED

Job Overview:
This role involves acting as the primary point of contact for inquiries related to Housing Management. You will engage with clients through various channels including in-person interactions, phone calls, emails, and digital platforms. Your responsibilities will include guiding clients and providing essential support for tenancy and income-related housing services.

Key Responsibilities:
- Conduct initial assessments of customer needs and determine suitable next steps, consulting with senior colleagues as necessary.
- Evaluate customer inquiries, identify their requirements, and deliver appropriate support, solutions, and guidance.
- Exhibit empathy and patience while assisting customers, demonstrating emotional intelligence and resilience in challenging circumstances.

Required Experience:
- Proven experience in operational services with a focus on delivering customer-centric solutions across multiple channels.
- Ability to work under pressure, manage competing priorities, and adapt to changing demands effectively.

Qualifications:
- At least NVQ Level 3 or equivalent qualifications, including Mathematics and English at C/4 level or higher, with a strong foundation in numeracy and literacy.

Additional Information:
- This is a full-time position (37 hours per week).
- Commitment to ongoing professional development and relevant vocational qualifications in customer service is essential.



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