Customer Service Representative

5 days ago

Bath, Bath and North East Somerset, United Kingdom Curo Full time
About the Role

Curo, a leading housing association, is seeking an empathetic individual to take on the role of Customer Service Advisor. As the first point of contact for Curo's customers, you will be responsible for delivering exceptional customer service while treating all individuals warmly and honestly.

This is an opportunity to take the first step in your career within Social Housing, where you get to make a real difference in people's lives, within a great work family, and a supportive environment.

Key Responsibilities
  • Take inbound calls, messages, and emails to resolve customer queries.
  • Help to resolve complex queries by actively listening, diagnosing issues, and signposting to relevant departments within Curo.
  • Organise relevant follow-up calls and updates to ensure customer satisfaction.
  • Update IT systems and general data entry to maintain accurate records.
About the Team

In the Customer Contact Team, we work in a lively and fast-paced environment. After thorough training, your success will be measured by the quality and quantity of your work and how you engage with our customers.

Each day, you'll assist a diverse range of people with various home-related issues. This is a busy role with some complex elements. It can be challenging at times, but it's also very rewarding to help resolve customer queries.

Requirements
  • Customer Service experience and evidence of problem-solving within a challenging environment.
  • Ability to demonstrate empathy and patience when dealing with customers.
  • Proficiency in using IT systems and high levels of verbal and written communication.
What We Offer
  • 34 days annual leave including bank holidays (rising to 37 days after 3 years' service).
  • An additional day's leave on your birthday.
  • Contributory (Salary Sacrifice) Pension Scheme matched by Curo up to 10%.
  • Annual 'Homes for Good' Reward.
  • Life Assurance Policy (up to 6x your annual salary).
  • Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work.
  • 'Perks at Work' – access to 1000's of discounts online and in-store.
  • Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
  • Free Parking at many of our Offices.

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