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Customer Service Representative
2 months ago
About the Role:
Metro Bank is seeking a highly skilled and customer-focused individual to join our team as a Banking Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities:
- Build strong relationships with customers and provide personalized service to meet their needs.
- Work collaboratively with colleagues to achieve store objectives and deliver excellent customer experiences.
- Act as a brand ambassador in the community, promoting Metro Bank's values and services.
- Stay up-to-date with regulatory and non-regulatory training to ensure compliance and fairness in all transactions.
Working Arrangements:
Metro Bank offers a Monday to Friday schedule, with occasional Saturdays. We are currently hiring for a full-time position, with a competitive salary and benefits package.
Requirements:
- Excellent communication and interpersonal skills.
- Meticulous attention to detail and ability to work under pressure.
- Strong understanding of the risks associated with the role and their implications for customers and the bank.
- Proficiency in computer skills, including Microsoft Office.
- Ability to deliver outstanding customer experiences in a fast-paced environment.
What We Offer:
- Competitive salary and discretionary annual bonus.
- Comprehensive benefits package, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training and internal opportunities for career advancement.
- Emphasis on work-life balance, with flexible shift patterns to accommodate your professional responsibilities and personal life.
