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Customer Service Representative

2 months ago

Bath, Bath and North East Somerset, United Kingdom Bath Bid Full time
Customer Care Representative

We are seeking a highly skilled and motivated Customer Care Representative to join our team at Truespeed. As a key member of our Customer Care Team, you will be responsible for delivering exceptional customer service and support to our customers.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding products and services
  • Take ownership of customer complaints and resolve them to the customer's satisfaction
  • Collaborate with colleagues to improve customer satisfaction and resolve issues efficiently
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Requirements:
  • Previous experience in a high-volume customer service environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong knowledge of Microsoft Office and Google Analytics
  • Ability to empathize with customers and provide a positive experience
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • A supportive and collaborative team environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply now.