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Customer Service Representative
2 months ago
About Curo
Curo is a leading housing association dedicated to providing affordable homes and support services to individuals and families. Our mission is to create a positive future for our customers by delivering exceptional customer service and promoting a 'rent first' culture.
Job Summary
We are seeking a highly motivated and empathetic individual to join our Customer Accounts team as a Customer Service Administrator. As a key member of our team, you will be responsible for promoting a rent first culture, discussing rent account and payment options, and assisting with enquiries regarding all charges due to Curo.
Key Responsibilities
- Promote a rent first culture and discuss rent account and payment options with customers.
- Help set up direct debit arrangements and assist with enquiries regarding all charges due to Curo.
- Negotiate and agree with customers repayment arrears.
- Ensure that management systems, including IT systems, are kept up to date with customer details, action taken, and agreements made.
- Flexibility and positivity in supporting the wider teams with additional administrative tasks.
Requirements
- Excellent communication skills and ability to deal sensitively with customers.
- Experience of using MS Office (Excel in particular) and bespoke IT systems.
- Strong numerical experience with focus on calculations.
- A background of prioritising a busy workload with tight deadlines, whilst remaining level-headed, empathetic, and organised.
What We Offer
- A competitive salary and benefits package.
- 26 days annual leave (plus public holidays) rising to 29 days after 3 years service.
- An additional day's leave on your birthday.
- Contributory pension scheme.
- Annual 'Homes for Good' reward.
- Life assurance policy.
- Flexible benefits including the ability to buy up to 5 days additional annual leave, gym membership, health cash plan, computer scheme, green cars, cycle to work.
- 'Perks at Work' – access to 1000's of discounts online and in-store.
- Employee assistance programme.
