Customer Service Representative

6 days ago

Bath, Bath and North East Somerset, United Kingdom CURO GROUP (ALBION) LIMITED Full time
Job Description

Curo Group (Albion) Limited, a leading housing association, is seeking a skilled Customer Service Advisor to serve as the primary point of contact for customers. This role offers an excellent opportunity to launch a career in social housing, where you can make a tangible impact on people's lives within a supportive and dynamic work environment.

About Curo Group (Albion) Limited

We are a forward-thinking organization that prioritizes our colleagues' growth, learning, and advancement. Our values-driven culture revolves around Care, Respect, Openness, Fairness, and Trust, ensuring a collaborative and inclusive work environment.

Key Responsibilities

  • Provide exceptional customer service, addressing customer inquiries and resolving complex issues in a timely and professional manner.
  • Utilize IT systems to update customer information and maintain accurate records.
  • Collaborate with internal teams to ensure seamless customer support and effective issue resolution.
  • Develop and maintain a deep understanding of customer needs, preferences, and pain points to deliver tailored solutions.
  • Participate in ongoing training and development to enhance skills and knowledge in customer service, problem-solving, and communication.

Requirements

  • Proven experience in customer-facing roles, with a strong track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong problem-solving skills, with a focus on finding creative solutions to complex customer issues.
  • Proficiency in IT systems, with the ability to learn and adapt to new technologies.

What We Offer

  • A competitive salary and benefits package, including a contributory pension scheme and annual leave.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • The chance to make a tangible impact on people's lives and contribute to the success of Curo Group (Albion) Limited.

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