Facilities Operations Manager

3 weeks ago

Luton, Luton, United Kingdom Ibis Luton Airport Full time
Company Overview

Welcome to Ibis, where hospitality meets innovation.

As a leader in the hospitality sector, Ibis operates numerous hotels worldwide, providing exceptional service and memorable experiences. Our commitment to excellence drives us to continuously enhance our offerings and challenge conventional practices.

By becoming part of our team, you will immerse yourself in a nurturing environment that encourages personal growth and career advancement. We value your individuality and support your journey in the hospitality industry.

You will benefit from exclusive perks tailored to the hospitality sector, along with recognition for your dedication and hard work.

Every role at Ibis contributes to creating meaningful experiences for our guests, colleagues, and the community.

Join us and embrace the art of hospitality.

Position Summary

  • Supervise daily departmental operations, including maintenance, modifications, and installations.
  • Lead the Facilities team, delivering both reactive and proactive maintenance services for all operational equipment and hotel infrastructure.
  • Responsible for creating and managing maintenance schedules, ensuring timely completion of tasks.
  • Enhance operational efficiency, improve project delivery, and minimize equipment downtime.
  • Develop and implement improvement strategies, focusing on Key Performance Indicators (KPIs) while ensuring compliance with Health, Safety, and Environmental standards.
  • Guide the team in technical best practices, establishing standard operating procedures while mentoring team members.
  • Identify potential lifecycle issues and prepare capital budgets aligned with lifecycle expectations.
  • Drive continuous improvement in maintenance services by recommending necessary changes.

Key Responsibilities

  • Implement best practice maintenance strategies, policies, and procedures to enhance operational performance, particularly in sustainable maintenance and energy reduction.
  • Contribute to new initiatives and projects, assessing their impact on maintenance operations.
  • Cover shifts as needed, including managerial duties.
  • Establish and execute preventative maintenance programs to ensure the quality of furniture, fixtures, and equipment.
  • Manage costs related to invoices and external service providers.
  • Collaborate with management to develop and adhere to the maintenance budget.
  • Prepare and maintain monthly energy reports.

Compliance

  • Ensure adherence to health, safety, and environmental policies to safeguard staff and guests.
  • Conduct inspections to verify compliance with standards and performance targets, taking corrective actions as necessary.
  • Perform risk assessments for processes and tasks within the hotel.

Project Management

  • Plan, manage, and coordinate maintenance projects, including budget oversight.
  • Provide updates, analyses, and reports to keep management informed of project progress and resolutions.
  • Deliver small-scale projects, ensuring quality performance and timely risk management.

Recruitment & Personnel Management

  • Recruit, supervise, and train maintenance staff.
  • Coach and develop a high-performing, autonomous maintenance team.
  • Offer technical support and expertise to team members.
  • Allocate appropriate human resources within the department.
  • Set departmental objectives and KPIs, reviewing and assessing team performance.
  • Report on target achievements and identify necessary actions.
  • Ensure the implementation of the People Strategy within the department.
  • Conduct performance reviews for the team.

Qualifications

Education / Professional Experience

Formal qualifications in Mechanical, HVAC, or Electrical fields, or relevant operational experience.

Strong written and verbal communication skills.

Proficient in Microsoft Office tools.

Minimum of 3 years in a management role.

Health and Safety training.

Ability to conduct and document risk assessments.

Experience in energy management.

Budget planning and cost control experience.

Proven project management skills.

Willingness to travel for meetings.

Skills / Attributes

Foster a culture of curiosity, open-mindedness, interpersonal skills, and initiative among staff.

Guest-focused, service-oriented, and detail-oriented.

Positive attitude and natural leadership qualities.

Operational mindset with a hands-on approach.

Creative, organized, and innovative.

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