Customer Support Specialist

1 month ago


Farnborough, United Kingdom Avendra International Full time
Job Title: Customer Support Analyst

At Avendra International, we are seeking a highly skilled and organized Customer Support Analyst to join our Operations team. As a key member of our team, you will be responsible for providing exceptional support to Account Managers and stakeholders, ensuring seamless purchasing data analysis, administration, and contract management.

Key Responsibilities:

  • Complete price benchmarking projects for key stakeholders, contributing to business growth and securing new business.
  • Liaise with clients and suppliers regarding product information.
  • Deliver daily and ad hoc purchasing analysis and reports to Account Managers & key stakeholders.
  • Contribute towards cost savings, add value, and support ongoing contract performance.
  • Work closely with the Account Manager and support clients as needed.

Requirements:

  • Organized, methodical, and able to manage priorities.
  • Good verbal and written communication skills.
  • Excellent relationship building skills.
  • Very organized and methodical.
  • Analytical thinker and numerate.
  • Microsoft Office - Excel, Word, and PowerPoint.
  • Ability to analyze and interpret complex data using Excel to a high level.
  • Demonstrable experience of meeting targets & delivering client satisfaction.

Equal Opportunities:

We are an equal opportunities employer and are committed to ensuring that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.



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