Customer Service Specialist

4 days ago

Farnborough, United Kingdom Vodafone Full time

Location: Either Farnborough, Newbury, Bristol + Hybrid Working 
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: hours per week – Mon to Fri. 

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Security team and experience bringing intelligent technology and advanced threat expertise to organisations that form the UK's Critical National Infrastructure, this specialist team helps to simplify their day-to-day cyber security operations, enabling their own people to focus on their bigger strategic priorities. 
 

What you’ll do

For key named Vodafone customers, the Customer Service Specialist is accountable for maintaining and developing an industry leading end to end service experience and ensuring that the Customer’s contractual service performance is measured and delivered within the appropriate parameters.

You will drive a culture of continuous improvement that constantly seeks to improve positive customer outcomes, eliminate waste and increase efficiency, productivity and performance.
The successful candidate must be able to achieve developed vetting (DV) clearance and be a UK National. 

You will be: 

Accountable for dealing with customer complaints accurately, professionally and with empathy within the agreed Service Level agreements, including attending some customer meetings where required. Maintaining and supporting the end-to-end management of account set up and billing arrangements, ensuring the Customer is aligned and contracted to the appropriate service model. Periodically test the internal routines to ensure the necessary processes and resource is in place Dealing with Customer migrations and porting activities. Maintaining existing customer relationship and act as trusted advisor for Vodafone in all customer interactions, understanding the customer’s business and how Vodafone add value Managing, understanding, measuring and continually improving Customer KPI’s related to the effectiveness and efficiency of the team.

Who you are 

You will have: 

The ability to work under pressure with accuracy  A keen eye for detail to ensure customer reporting and communication are accurate. Experience of developing and nurturing positive relationships and influencing people at a senior level. Leverage external relationship to gain competitive advantage and internally to achieve an improved customer experience/NPS score. An ability to translate business insights/objectives and strategies into specific goals and rigorously implement plans without compromising on standards. Experience in analysing information, understanding and identifying problems /trends to enable implementation of the necessary course of action to achieve the desired outcome. Excellent communication, presentation and inter-personal skills and able to sell a compelling vision. An ability to work under minimal supervision, as well as handle difficult and sensitive situations by making sound and independent judgements against competing deadlines.

  • Customer Service Specialist

    3 weeks ago

    Farnborough, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    beBee Professionals is seeking a Customer Service Specialist to provide exceptional customer service and support the store's day-to-day operations in Farnborough, United Kingdom.Key responsibilities include:Greeting and assisting customers with product selection.Providing product knowledge and advice to customers.Operating the cash register and handling...

  • Customer Service Specialist

    4 weeks ago

    Farnborough, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Specialist to join our retail team in Farnborough, United Kingdom. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service and support the store's day-to-day operations.Assist customers with...

  • Customer Service

    5 months ago

    Farnborough, United Kingdom 2i Recruit Full time

    Location: - Farnborough, Hampshire- Salary: - £25,000 - £28,000- Type: - Permanent- Sector: - Sales & Customer Service**Customer Service - Farnborough, Hampshire** **£25,000 - £28,000 + 1k Bonus** Our client is multi-channel product provider who offer their unique, high quality products to both businesses and consumers. They offer a culture focusing on...

  • Customer Service Specialist

    2 months ago

    Farnborough, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Farnborough, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service...

  • Customer Service Specialist

    2 months ago

    Farnborough, Hampshire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Farnborough, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service...

  • Customer Operations Specialist

    5 months ago

    Farnborough, United Kingdom Vodafone Full time

    **Location**:Farnborough (Full time office based role) **Salary**: Excellent basic salary plus bonus and Vodafone benefits **Working Hours**: Full time 37.5 hours per week - Mon to Fri **Who We Are** We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on...

  • Customer Service Representative

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Venus Recruitment Full time

    US Customer Support SpecialistA new opportunity has arisen at Venus Recruitment to support US customers in an award-winning business. You will be based in the company's new offices in Farnborough, which offer a great working environment throughout the day.This role will be looking after US customers from 2pm to 10pm, Tuesday to Saturday. You will have a...

  • Customer Experience Specialist

    3 weeks ago

    Farnborough, Hampshire, United Kingdom BMW Group Full time

    Customer Experience SpecialistJoin the BMW Group Financial Services team in Farnborough and take on a challenging 13-month placement in Customer Success. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer retention across BMW, MINI, and BMW Motorrad.Key Responsibilities:Active participation in the management and...

  • Customer Service Consultant

    5 months ago

    Farnborough, United Kingdom Explore! Full time

    Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. At the heart of all of this, is a passion to travel...

  • Service Excellence Specialist

    4 weeks ago

    Farnborough, Hampshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    As a Service Excellence Specialist, you will be responsible for delivering exceptional customer service and support. Key responsibilities include:Responding to customer inquiries and resolving issues in a timely and professional manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure seamless customer...

  • Customer Experience Specialist

    3 weeks ago

    Farnborough, Hampshire, United Kingdom BMW Group Full time

    Customer Experience SpecialistJoin the BMW Group Financial Services team as a Customer Experience Specialist and contribute to delivering exceptional customer experiences across the BMW, MINI, and BMW Motorrad brands.Key Responsibilities:Participate in the management and development of loyalty offers to enhance customer retention.Ensure the Retailer HUB is...

  • IT Service Desk Specialist

    6 days ago

    Farnborough, Hampshire, United Kingdom QinetiQ Full time

    The IT Service Desk Specialist role at QinetiQ is a critical position that requires a high level of technical expertise and excellent communication skills.As an IT Service Desk Specialist, you will be responsible for providing first- and second-line technical support to our customers, via phone, our IT self-service portal, and in-person requests.Key...

  • Customer Service Excellence Lead

    4 days ago

    Farnborough, Hampshire, United Kingdom Vodafone Full time

    About VodafoneVodafone is a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.We leverage cutting-edge technology to offer products and services that enhance communication and improve lives.Our hybrid working approach allows our people to work both in the office and at home, providing...

  • Safety and Customer Care Specialist

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Nuffield Health Full time

    About the Role:We are seeking a highly motivated and enthusiastic Safety and Customer Care Specialist to join our team at Nuffield Health. As a Lifeguard at our Farnborough FWC, you will be responsible for ensuring the safety and well-being of our members and visitors.Key Responsibilities:Provide exceptional customer care and ensure a warm welcome to all...

  • Customer Relations Specialist

    4 days ago

    Farnborough, United Kingdom Vodafone Full time

    Location: Either Farnborough, Newbury, Bristol + Hybrid Working  Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: hours per week – Mon to Fri.  *Hybrid At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to...

  • Service Advisor

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    Job SummaryA Service Advisor at Lookers Farnborough Audi will be responsible for booking MOTs, services, and other repair work for our customers. This role requires excellent communication skills and the ability to build rapport with customers.Key ResponsibilitiesBooking and scheduling appointments for customersAdvising customers on warranty cover and...

  • Service Advisor

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    Job SummaryAudacious and results-driven Service Advisor required to deliver exceptional customer experiences at Lookers Farnborough Audi. As a key member of our Aftersales Team, you will be responsible for booking MOTs, services, and repair work, while advising customers on warranty cover and upselling additional parts/accessories.Key ResponsibilitiesBooking...

  • Customer Service Consultant

    5 months ago

    Farnborough, United Kingdom Explore! Full time

    Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel...

  • Service Advisor

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    OverviewAudi FarnboroughHours: 42 hours per week, Monday to Friday 08:00-17:30, plus 1 in 3 Saturdays 08:00-12:30Salary: £30,000-£32,000 plus bonus up to £4,800ResponsibilitiesBooking MOTs, services, and other repair work for customersAdvising customers about warranty cover and upselling additional parts/accessoriesLiaising with the Aftersales department...

  • Technical Field Service Specialist

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Philips Full time

    Job Title: Technical Field Service SpecialistJob Description:The purpose of this role is to provide technical support to Philips Imaging customers and customer service partners. As a Technical Field Service Specialist, you will be responsible for installing, maintaining, and repairing our technologically advanced imaging equipment.Key...