Store Operations Manager

6 days ago


Llanelli, Carmarthenshire, United Kingdom New Look Full time

About the Role

We are seeking a highly skilled and experienced Deputy Manager to join our Swansea Morfa team at New Look. As a Deputy Manager, you will play a key role in supporting the store manager to lead and inspire the store team to deliver exceptional results.

Key Responsibilities

  • Support the store manager to lead the store team to create a customer-obsessed atmosphere, delivering a shopping experience that helps customers express their individuality, personality, and unique style through fashion.
  • Work alongside the store manager and visual coach to identify opportunities to impact KPIs, customer service, team development, and overall sales.
  • Be fully accountable for store performance, driving sales growth and improving customer satisfaction.
  • Lead and manage a team of retail professionals, providing guidance and support to ensure they are equipped to deliver exceptional customer service and achieve sales targets.

About You

  • You have previous deputy management experience, with a proven track record of leading and managing a team.
  • You have a strong commercial acumen, with a good understanding of compliance and P&L reporting.
  • You are a customer-obsessed individual, passionate about delivering exceptional customer service and driving sales growth.
  • You are a strong communicator, with excellent leadership and interpersonal skills.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • A 40% staff discount on New Look products.
  • Monthly 25% off privilege vouchers for family and friends.


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