Financial Assistance Specialist in Secured Lending
4 weeks ago
Company Overview: Huntswood CTC Limited is seeking experienced Financial Assistance Specialists to support a prominent retail banking project. We are dedicated to providing exceptional service to customers facing financial challenges.
Role Overview: As a Financial Assistance Specialist, you will manage both inbound and outbound communications with customers experiencing financial difficulties. Your goal will be to develop solutions that benefit both the customer and the bank, ensuring the recovery of outstanding debts.
Key Responsibilities:
- Handle customer inquiries with professionalism and empathy.
- Identify vulnerable customers and provide appropriate support.
- Work collaboratively with team members to achieve resolution targets.
- Utilize in-house databases effectively to track customer interactions.
- Maintain a high level of attention to detail in all communications.
What We Offer:
- Competitive daily rate with potential bonuses upon contract completion.
- Remote working opportunities to ensure a flexible work environment.
- Initial contract duration with the possibility of extension based on performance.
- Professional development in a challenging and rewarding setting.
Candidate Requirements:
- A minimum of one year of experience in collections or financial assistance within the financial services sector.
- Familiarity with secured lending products, including motor finance and mortgages.
- Strong communication skills and the ability to work independently.
- Access to a suitable home workspace with reliable internet connectivity.
- Proficiency in MS Office, particularly MS Word.
At Huntswood, we believe in doing business with integrity and respect. We are committed to creating a positive impact in the lives of our customers and our associates.
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Reading, Reading, United Kingdom Huntswood CTC Limited Full timeCompany Overview: Huntswood CTC Limited is seeking experienced Financial Assistance Specialists to support a prominent retail banking project. This role is ideal for individuals with a background in collections and secured lending. Role Overview: As a Financial Assistance Specialist, you will manage both inbound and outbound communications with customers...
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Reading, Reading, United Kingdom Huntswood CTC Limited Full timeCompany Overview: Huntswood CTC Limited is seeking experienced Financial Assistance Specialists to support a prominent retail banking project. Role Overview: As a Financial Assistance Specialist, you will be responsible for managing both inbound and outbound communications with customers facing financial challenges. Your goal will be to develop resolutions...
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