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Financial Assistance Specialist in Secured Lending
3 months ago
Company Overview: Huntswood CTC Limited is seeking experienced Financial Assistance Specialists to support a prominent retail banking project.
Role Overview: As a Financial Assistance Specialist, you will be responsible for managing both inbound and outbound communications with customers facing financial challenges. Your goal will be to develop resolutions that benefit both the customer and the bank.
Key Responsibilities:
- Handle customer interactions with professionalism and empathy.
- Assess customer situations to identify suitable financial solutions.
- Collaborate with team members to enhance service delivery.
- Utilize in-house databases to track customer interactions and outcomes.
What We Offer:
- Competitive daily rate with potential bonuses upon contract completion.
- Flexible working arrangements from home.
- Opportunity to gain valuable experience in a reputable organization.
Candidate Requirements:
- A minimum of one year of experience in collections or financial assistance within the financial services sector.
- Familiarity with secured lending products, including motor finance and mortgages.
- Strong communication skills and the ability to connect with vulnerable customers.
- Willingness to work flexible hours, including evenings and weekends.
- Access to a suitable home workspace with reliable internet connectivity.
- Proficiency in MS Office, particularly MS Word.
Huntswood CTC Limited values integrity and professionalism in all interactions. We are committed to ensuring a safe and respectful job search process.
