Onsite Operations Coordinator

2 weeks ago

Northampton, Northamptonshire, United Kingdom Reed Full time
{"title": "Onsite Operations Coordinator", "content": "Job Overview

We are seeking an Onsite Operations Coordinator to join our team and play a pivotal role in ensuring the facilitation of onsite operational delivery to our prestigious customers.

Key Responsibilities
  • Oversee shift fulfilment to meet customer Service Level Agreements.
  • Manage the worker sign-in/out process and documentation.
  • Support accurate and timely payroll processes for customer submissions.
  • Resolve worker queries regarding pay and general issues promptly.
  • Aid the recruitment team with local attraction and recruitment activities.
  • Handle the induction, onboarding, and engagement of new starters.
  • Provide HR support for issue management and formal case management.
  • Complete necessary reporting and participate in meetings and briefings.
  • Maintain training and systems records.
  • Address worker attendance issues and implement follow-up actions.
  • Ensure compliance with all relevant policies, processes, and systems.
  • Cultivate effective relationships with team members, workers, and stakeholders.
  • Proactively identify risks and propose solutions.
  • Drive continuous improvement in performance, systems, and processes.
Requirements
  • Previous recruitment experience in similar onsite customer-facing roles is advantageous.
  • Self-motivated with strategic objective setting capabilities.
  • Excellent time management and prioritisation skills.
  • Dedicated to delivering service that meets customer SLAs and deadlines.
  • Meticulous attention to detail and compliance adherence.
  • Proficient in MS Office suite, including Outlook, Excel, Word, and Teams.
What We Offer
  • Competitive salary package
  • Dynamic work environment with a prestigious client base.
  • Collaborative team culture that values innovation and knowledge exchange.
  • Opportunities for professional growth and advancement
  • Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities
  • Long-service sabbaticals
  • Refer-a-friend scheme
  • Cycle to work scheme
", "lang_code": "en-US"}

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