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Onsite Operations Coordinator

2 months ago

Northampton, Northamptonshire, United Kingdom Reed Full time
About the Role

We are seeking an experienced Onsite Operations Coordinator to join our team at Reed. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our clients.

Key Responsibilities
  • Shift Fulfillment: Oversee the fulfillment of shifts to meet customer Service Level Agreements.
  • Worker Management: Manage the worker sign-in/out process and documentation, ensuring accurate and timely payroll processes for customer submissions.
  • Query Resolution: Resolve worker queries regarding pay and general issues promptly, providing excellent customer service.
  • Recruitment Support: Aid the recruitment team with local attraction and recruitment activities, helping to build a strong pipeline of candidates.
  • New Starter Onboarding: Handle the induction, onboarding, and engagement of new starters, ensuring a smooth transition into the team.
  • HR Support: Provide HR support for issue management and formal case management, maintaining confidentiality and professionalism at all times.
  • Reporting and Meetings: Complete necessary reporting and participate in meetings and briefings, providing updates on key performance indicators and areas for improvement.
  • Training and Systems: Maintain training and systems records, ensuring compliance with all relevant policies and procedures.
  • Attendance and Compliance: Address worker attendance issues and implement follow-up actions, ensuring compliance with all relevant policies and procedures.
  • Relationship Building: Cultivate effective relationships with team members, workers, and stakeholders, building trust and credibility.
  • Risk Management: Proactively identify risks and propose solutions, ensuring the smooth delivery of our services.
  • Continuous Improvement: Drive continuous improvement in performance, systems, and processes, identifying areas for improvement and implementing changes.
Requirements
  • Previous Experience: Previous recruitment experience in similar onsite customer-facing roles is advantageous.
  • Self-Motivation: Self-motivated with strategic objective setting capabilities, able to work independently and as part of a team.
  • Time Management: Excellent time management and prioritisation skills, able to manage multiple tasks and deadlines.
  • Customer Focus: Dedicated to delivering service that meets customer SLAs and deadlines, with a focus on customer satisfaction.
  • Attention to Detail: Meticulous attention to detail and compliance adherence, ensuring accuracy and attention to detail in all aspects of the role.
  • Technical Skills: Proficient in MS Office suite, including Outlook, Excel, Word, and Teams.
What We Offer
  • Competitive Salary: A competitive salary package, reflecting your skills and experience.
  • Dynamic Work Environment: A dynamic work environment with a prestigious client base, offering opportunities for growth and development.
  • Collaborative Team Culture: A collaborative team culture that values innovation and knowledge exchange, supporting your career goals.
  • Professional Growth: Opportunities for professional growth and advancement, helping you to achieve your career aspirations.
  • Reed Benefits: Access to Reed's benefits, including a cycle to work scheme, refer-a-friend scheme, and long-service sabbaticals.