Housing Services Manager
6 days ago
This is a crucial position that requires a strategic thinker with a passion for supporting communities. As a Housing Services Manager, you will lead the way in ensuring the effective management and recovery of rental income, which is essential for the sustainability of our housing operations.
Key Responsibilities- Lead a high-performing team that manages income recovery with empathy and understanding, fostering positive relationships and addressing concerns.
- Develop and implement innovative strategies to enhance our income collection processes and engage meaningfully with tenants and colleagues to support timely payments.
- Manage the service charges element for the business, working closely with our finance team to ensure that service charges are accurately calculated, communicated, and reviewed, aligning them with tenant expectations and regulatory standards.
You should possess a robust mix of leadership skills, financial acumen, and a deep commitment to tenant engagement. Strong communication and interpersonal skills are essential, enabling you to effectively engage with tenants and foster an environment of trust. A strategic mindset, paired with problem-solving capabilities, will be crucial in developing innovative income recovery strategies.
The Benefits- 28 days annual leave (+ bank holidays)
- Working from home up to 2 days a week, if relevant to your role
- Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays, and days out through our Bernicia Own Benefits platform
- Generous pension scheme
We're a business that's all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling, and managing homes as well as providing services to over 60,000 customers.
We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer-focused, through working together, respecting each other, being accountable for our actions, and demonstrating integrity and leadership.
-
Housing Services Manager
4 days ago
Ashington, United Kingdom Bernicia Careers Full timeHousing Services Manager (Income)When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Housing Services ManagerLocation: Ashington or DurhamContract: PermanentHours: 37 per weekSalary: £51,318 per annum (inclusive of car...
-
Housing Services Manager
1 day ago
Ashington, United Kingdom Gem Partnership Ltd Full timeOur client is looking for a Housing Services Managerto manage their income function. Housing Services Manager (Income) About the role: This crucial role will see you lead the way in ensuring the effective management and recovery of rental income, which is essential for the sustainability of their housing operations. Your ability to lead a high performing...
-
Strategic Housing Services Manager
7 days ago
Ashington, Northumberland, United Kingdom Bernicia Full time £51,318About the RoleWe are seeking a highly skilled and experienced Housing Services Manager to join our team at Bernicia. As a key member of our income management function, you will be responsible for developing and implementing strategies to enhance our income collection processes and engage with tenants and colleagues to support timely payments.Key...
-
Strategic Housing Services Manager
6 days ago
Ashington, Northumberland, United Kingdom Bernicia Full time £51,318About the RoleWe are seeking a highly skilled and experienced Housing Services Manager to join our team at Bernicia. As a key member of our income management function, you will be responsible for developing and implementing strategies to enhance our income collection processes and engage with tenants and colleagues to support timely payments.Key...
-
Housing Services Coordinator
4 days ago
Ashington, Northumberland, United Kingdom Bernicia Full timeHousing Officer RoleAbout the JobWe are seeking a skilled and compassionate Housing Officer to join our team at Bernicia. As a Housing Officer, you will play a vital role in providing excellent customer service and support to individuals who are struggling to pay their rent and facing financial difficulties.Key ResponsibilitiesProvide accurate information to...
-
Housing Services Coordinator
4 days ago
Ashington, Northumberland, United Kingdom Bernicia Full timeHousing Officer RoleAbout the JobWe are seeking a skilled and compassionate Housing Officer to join our team at Bernicia. As a Housing Officer, you will play a vital role in providing excellent customer service and support to individuals who are struggling to pay their rent and facing financial difficulties.Key ResponsibilitiesProvide accurate information to...
-
Housing Services Coordinator
7 days ago
Ashington, Northumberland, United Kingdom Bernicia Full timeHousing Officer Role OverviewAbout the RoleWe are seeking a skilled and compassionate Housing Officer to join our team at Bernicia. As a Housing Officer, you will play a vital role in delivering excellent housing services to our customers.Key ResponsibilitiesProvide support and guidance to customers who are struggling to pay their rent and facing financial...
-
Housing Services Director
10 hours ago
Ashington, Northumberland, United Kingdom Gem Partnership Ltd Full timeAbout the RoleThis is a crucial position at Gem Partnership Ltd, where you will lead the way in ensuring the effective management and recovery of rental income, which is essential for the sustainability of our housing operations.As a key member of our team, you will be responsible for developing and implementing innovative strategies to enhance the income...
-
Housing Services Director
13 hours ago
Ashington, Northumberland, United Kingdom Gem Partnership Ltd Full timeAbout the RoleThis is a crucial position at Gem Partnership Ltd, where you will lead the way in ensuring the effective management and recovery of rental income, which is essential for the sustainability of our housing operations.As a key member of our team, you will be responsible for developing and implementing innovative strategies to enhance the income...
-
Housing Services Director
6 days ago
Ashington, Northumberland, United Kingdom Bernicia Full time £51,318About the Role:This is a critical position that requires a strategic thinker with a passion for supporting communities. As a Housing Services Director, you will lead the way in ensuring the effective management and recovery of rental income, which is essential for the sustainability of our housing operations.Your Key Responsibilities:Lead a high-performing...
-
Housing Services Director
7 days ago
Ashington, Northumberland, United Kingdom Bernicia Full time £51,318About the Role:This is a critical position that requires a strategic thinker with a passion for supporting communities. As a Housing Services Director, you will lead the way in ensuring the effective management and recovery of rental income, which is essential for the sustainability of our housing operations.Your Key Responsibilities:Lead a high-performing...
-
Housing Services Manager
4 days ago
Ashington, Northumberland, United Kingdom Bernicia Full timeHousing Services Manager (Income)When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Housing Services ManagerLocation: Ashington or DurhamContract: PermanentHours: 37 per weekSalary: £51,318 per annum (inclusive of car...
-
Housing Services Manager
7 days ago
Ashington, Northumberland, United Kingdom Bernicia Full time €51,318Housing Services Manager (Income) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Housing Services Manager Location: Ashington or Durham Contract: Permanent Hours: 37 per week Salary: £51,318 per annum (inclusive of...
-
Supported Housing Service Manager
7 days ago
Ashington, Northumberland, United Kingdom Bernicia Full time €51,318Housing Services Manager (Income) When registering to this job board you will be redirected to the online application form. Housing Services Manager Contract: Permanent Salary: £51,318 per annum (inclusive of car allowance) Are you a strategic thinker with a passion for supporting communities? Bernicia is seeking a driven and dedicated Housing Services...
-
Housing Officer
6 days ago
Ashington, Northumberland, United Kingdom Bernicia Full timeAbout the Role:We are seeking a skilled Housing Officer to join our Tenancy Management team at Bernicia. As a Housing Officer, you will be responsible for delivering excellent housing management services, including neighbourhood and tenancy management, anti-social behaviour, allocations and lettings, empty property management, customer involvement, and...
-
Housing Officer
6 days ago
Ashington, Northumberland, United Kingdom Bernicia Full timeAbout the Role:We are seeking a skilled Housing Officer to join our Tenancy Management team at Bernicia. As a Housing Officer, you will be responsible for delivering excellent housing management services, including neighbourhood and tenancy management, anti-social behaviour, allocations and lettings, empty property management, customer involvement, and...
-
Housing Services Director
3 days ago
Ashington, Northumberland, United Kingdom Bernicia Careers Full timeAbout the Role:This critical position will see you lead the way in ensuring the effective management and recovery of rental income, which is essential for the sustainability of our housing operations.Key Responsibilities:Develop and implement strategies to optimize rental income and reduce arrears.Manage and supervise a team of income management...
-
Housing Services Director
3 days ago
Ashington, Northumberland, United Kingdom Bernicia Careers Full timeAbout the Role:This critical position will see you lead the way in ensuring the effective management and recovery of rental income, which is essential for the sustainability of our housing operations.Key Responsibilities:Develop and implement strategies to optimize rental income and reduce arrears.Manage and supervise a team of income management...
-
Temporary Housing Officer
3 months ago
Ashington, United Kingdom Bernicia Group Full timeAre you passionate about housing services? If so, then our Temporary Housing Officer - Tenancy Management post is for you! **About the role**: As a Housing Officer in the Tenancy Management team you will have the ability to effectively adapt to change programmes and to deliver excellent services in a highly competitive environment. As a Housing Officer you...
-
Housing Officer
2 months ago
Ashington, Northumberland, United Kingdom Bernicia Full timeHousing Officer – Income ManagementLocation: AshingtonContract: Permanent Hours: Full-time, 37 hours, Mon – FriSalary: £35,211 per annum (inclusive of car allowance). Closing Date: Sunday 11th August 2024, 5PM. Are you passionate about delivering great Housing Services? If so, our Housing Officer post is for you About the role:As an Income Officer you...
