Housing Services Coordinator

4 days ago


Ashington, Northumberland, United Kingdom Bernicia Full time

Housing Officer Role

About the Job

We are seeking a skilled and compassionate Housing Officer to join our team at Bernicia. As a Housing Officer, you will play a vital role in providing excellent customer service and support to individuals who are struggling to pay their rent and facing financial difficulties.

Key Responsibilities

  • Provide accurate information to customers regarding their accounts and the range of payment options available to them.
  • Monitor accounts to ensure timely contact with customers and signpost them to appropriate agencies for specialist debt and benefit advice.
  • Work closely with customers to understand their financial situations and provide personalized support.
  • Collaborate with internal teams to ensure effective communication and resolution of customer issues.

Requirements

  • Experience in a Housing Management environment with a comprehensive knowledge of Housing legislation.
  • Advanced IT skills, particularly with Microsoft packages.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • 28 days annual leave + bank holidays.
  • Working from home up to 2 days a week (dependent on role requirements).
  • Access to our Bernicia Own Benefits platform, offering discounts on shopping, groceries, holidays, and days out.
  • Generous pension scheme.

About Bernicia

We are a leading provider of housing services, committed to helping people in need of housing. Our mission is to provide great homes and services that make a positive impact on people's lives. We value diversity and welcome applicants from underrepresented groups.



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