Booking Coordinator
3 weeks ago
Location: St Leonards on Sea, East Sussex
Reports to: General Manager
Hours: Full-Time + oncall duties per month on a rota
We are seeking a dedicated and detail-oriented Booking Coordinator to book and shift rota and ensure the smooth operation of our bookings team.
Key Responsibilities:
- Manage the day-to-day operations of the bookings
- Curate and organise bookings to enhance customer experience and promote sales
- Assist clients in making bookings accurately for the week, month and year
- Monitor sales trends and client feedback to adjust bookings accordingly
- Coordinate with management to assist in smooth running of the bookings team
- Develop and implement promotional strategies to increase bookings
- Maintain accurate records of bookings using our CRM software
- Taking and documenting bookings via phone, email and face to face communication
Requirements:
- Proven experience in customer services or call centre
- Resilience to keep calling and making phone calls
- Excellent communication skills with the ability to engage effectively with clients
- Highly organised with strong attention to detail and the ability to multitask in a fast-paced environment
- Proficient in using CRMS systems
- A passion for healthcare and/or recruitment industry and looking to go up the ladder
- Ability to work flexible hours, including weekends and on call duties when required
- Knowledge of Word, Excel and Emailing
- Administrative experience (1y preferred)
- Excellent customer service skills
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Transport links
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