Client Support Specialist

4 weeks ago


Cardiff, Cardiff, United Kingdom Principality Building Society Full time

Client Support Specialist

WELCOME ABOARD. At Principality, we pride ourselves on creating a warm and inclusive atmosphere.

Joining our team means becoming part of a community that values your well-being and professional growth. We offer a flexible benefits package tailored to your needs, ensuring that you feel supported both personally and professionally. Our commitment to flexibility allows you to prioritize your health while we contribute positively to the communities we serve, fostering a culture of collective improvement.

Here are some compelling reasons to consider a career with us: we boast an award-winning flexible/hybrid working policy, recognition as one of the UK’s Best Large Workplaces for Women, and a modern, well-equipped office designed based on colleague feedback. Our commitment to well-being is reflected in our high engagement scores and a supportive network of colleagues. Discover the unique culture at Principality;

As a Client Support Specialist at Principality Building Society, you will be integral to a dedicated team that delivers exceptional service to our clients.

The key responsibilities of a Client Support Specialist include:

Delivering a high-quality, customer-centric service Cultivating and sustaining relationships with various departments to enhance performance Executing customer transactions in line with their needs and within established service standards Handling both incoming and outgoing calls while adhering to quality benchmarks to ensure superior service Upholding the fair treatment of clients in every aspect of the role Collaborating closely with our Customer Service teams and key stakeholders to enhance the customer experience Demonstrating meticulous attention to detail

Ideal qualifications for this position include:

A motivated, enthusiastic individual with a proven track record in customer service Strong numeracy and literacy skills Proficiency in Microsoft Office applications, particularly Word, Outlook, and Excel

We are dedicated to fostering an inclusive workplace where diversity is celebrated and all colleagues feel a sense of belonging. - Daniel Priest, Inclusion Manager. Explore what our team members say about their experiences working here.



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