Client Support Specialist

2 months ago


Cardiff, Cardiff, United Kingdom Maximus Full time

Exciting Opportunity - Client Support Specialist

Become a part of our dedicated team at Maximus, a worldwide leader in delivering health and employment services to millions annually. Our UK workforce, comprising around 5,000 professionals, significantly influences the lives of individuals through various initiatives. We engage with a wide array of clients and partners, from assessments to employability programs, ensuring impactful collaboration with compassionate colleagues.

As a Client Support Specialist, your role will be vital in providing outstanding service to our users. You will work alongside prominent organizations across multiple sectors, including charitable, third sector, and governmental bodies.

  • Deliver thorough information, advice, and guidance to clients
  • Offer professional and precise support through various communication channels
  • Consistently meet and surpass Service Level Agreements
  • Maintain data accuracy in our Customer Records Management system
  • Collaborate with team members to improve client satisfaction
  • Promote ongoing service enhancements and adapt positively to changes
  • Conduct comprehensive research within designated timelines
  • Comply with company policies, HR best practices, and applicable regulations


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