Customer Service Representative

1 month ago


Norwich, Norfolk, United Kingdom Aviva Full time
Customer Service Representative

Join Aviva as a Customer Service Representative and play a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch support to our customers, processing and servicing their home insurance policies, and gathering the necessary information to ensure seamless service.

Key Responsibilities:
  • Provide telephone support to customers, responding to their queries and concerns in a professional and empathetic manner.
  • Process and service home insurance policies, ensuring accurate and timely completion of tasks.
  • Gather and verify customer information, using multiple systems simultaneously to ensure efficient service.
  • Build rapport with customers, understanding their needs and tailoring solutions to meet their requirements.
  • Work collaboratively with the team to achieve business objectives and deliver excellent customer service.
What We Offer:
  • A competitive starting salary of £23,900, rising to £24,200 following completion of training and going live.
  • Opportunities for step pay progression, allowing you to develop in the role at your own pace.
  • A bonus opportunity of 6% of annual salary, dependent on performance and Aviva's results.
  • A generous pension scheme, with Aviva contributing up to 14%.
  • 25 days' holiday plus bank holidays, with the option to buy or sell up to 5 days.
  • Discounts on Aviva products and other retailer offers.
  • Free Aviva shares and the opportunity to share in the company's success.
  • Supportive policies, including parental and carer's leave.
  • Flexible benefits, including sustainability options.
  • Three paid volunteering days to make a difference in your community.
About Aviva:

Aviva is a leading insurance company that values diversity and inclusion. We welcome applications from all backgrounds and experiences, and are committed to creating a workplace that is inclusive and supportive. We offer flexible working arrangements, including part-time and job shares, to suit our customers, business, and employees.



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