Customer Service Representative
1 month ago
Join Aviva as a Customer Service Representative and play a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch support to our customers, processing and servicing their home insurance policies, and gathering the necessary information to ensure seamless service.
Key Responsibilities:- Provide telephone support to customers, responding to their queries and concerns in a professional and empathetic manner.
- Process and service home insurance policies, ensuring accurate and timely completion of tasks.
- Gather and verify customer information, using multiple systems simultaneously to ensure efficient service.
- Build rapport with customers, understanding their needs and tailoring solutions to meet their requirements.
- Work collaboratively with the team to achieve business objectives and deliver excellent customer service.
- A competitive starting salary of £23,900, rising to £24,200 following completion of training and going live.
- Opportunities for step pay progression, allowing you to develop in the role at your own pace.
- A bonus opportunity of 6% of annual salary, dependent on performance and Aviva's results.
- A generous pension scheme, with Aviva contributing up to 14%.
- 25 days' holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Discounts on Aviva products and other retailer offers.
- Free Aviva shares and the opportunity to share in the company's success.
- Supportive policies, including parental and carer's leave.
- Flexible benefits, including sustainability options.
- Three paid volunteering days to make a difference in your community.
Aviva is a leading insurance company that values diversity and inclusion. We welcome applications from all backgrounds and experiences, and are committed to creating a workplace that is inclusive and supportive. We offer flexible working arrangements, including part-time and job shares, to suit our customers, business, and employees.
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