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Customer Experience Specialist

2 months ago

Wakefield, Wakefield, United Kingdom City & Guilds Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at City & Guilds Group. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our customers via various channels.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Utilize various IT systems to resolve customer queries efficiently
  • Work collaboratively with internal teams to ensure seamless customer experience
  • Develop and maintain a thorough understanding of our products and services
  • Continuously improve customer service skills and knowledge to meet evolving customer needs
Requirements
  • Excellent customer service skills and a passion for delivering great customer experiences
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in using various IT systems and tools
  • Commitment to personal growth and development
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A chance to work with a leading organization in the education and skills sector