Customer Experience Manager

1 month ago


Wakefield, Wakefield, United Kingdom Sytner Group Full time
Customer Experience Manager

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Develop and implement customer-centric strategies to improve customer satisfaction and loyalty.
  • Work closely with store colleagues to ensure excellent communication and customer flow.
  • Act as the store representative to protect and promote the brand and store reputation.
  • Act as the customer's advocate within the store to ensure that all departments remain focused on the customer.
  • Complete regular customer experience reviews and support the store management team to devise and implement action plans to improve customer metrics and experience.
  • Maintain an excellent understanding of customer legislation.
Why Sytner?

Sytner Group is committed to creating an equitable environment and welcomes applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

We offer a range of benefits, including enhanced holiday entitlement, industry-leading maternity, paternity, and adoption pay, career development opportunities, and recognition of long service.

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.



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