Customer Experience Manager
3 weeks ago
We are seeking a skilled Customer Experience Manager to protect and promote our brand and store reputation, particularly on social media review sites. The ideal candidate will highlight and escalate any risks to the brand through customer contact/feedback to the Head of Business. Key responsibilities include completing regular 'customer experience' reviews and supporting the store management team to devise and implement action plans to improve customer metrics and experience. The successful candidate will strive to satisfy customers in-store and online by understanding what customers are telling them and putting plans in place with the wider Senior Management Team to resolve issues.
Key Responsibilities:- Proactively manage SQD complaints, buybacks, and escalated complaints
- Manage and ensure the highest standard of quality relating to vehicles on display
- Ensure high standards of cleanliness, presentation, and health & safety within the store facility
- Support in the organisation of Seasonal or Store related events
We offer an industry-leading benefits package, including Enhanced Holiday Entitlement, Industry-leading Maternity, Paternity, and Adoption Pay, Career Development, Recognition of Long Service, and more. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
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Customer Experience Manager
1 month ago
Wakefield, Wakefield, United Kingdom Sytner Group Full timeCustomer Experience ManagerWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer-centric strategies to improve...
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Customer Experience Manager
1 month ago
Wakefield, Wakefield, United Kingdom Sytner Group Full timeCustomer Experience ManagerWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer-centric strategies to improve...
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Customer Experience Manager
3 weeks ago
Wakefield, Wakefield, United Kingdom Sytner Group Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager.The successful candidate will be responsible for delivering exceptional customer experiences, driving customer satisfaction, and promoting a culture of customer excellence within the store.Key responsibilities will include:Developing and...
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Customer Experience and Complaints Manager
1 month ago
Wakefield, Wakefield, United Kingdom Workingmums Full timeCustomer Experience ManagerWe are seeking a creative and customer-focused individual to join our team as a Customer Experience Manager. This exciting opportunity will allow you to make a real impact on our customers' experience and help us maintain our high standards of quality and service.Key Responsibilities:Protect and Promote the Brand: Act as the store...
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Customer Experience and Complaints Manager
1 month ago
Wakefield, Wakefield, United Kingdom Workingmums Full timeCustomer Experience ManagerWe are seeking a creative and customer-focused individual to join our team as a Customer Experience Manager. This exciting opportunity will allow you to make a real impact on our customers' experience and help us maintain our high standards of quality and service.Key Responsibilities:Protect and Promote the Brand: Act as the store...
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Customer Experience and Reputation Manager
3 weeks ago
Wakefield, Wakefield, United Kingdom Workingmums Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience and Reputation Manager.Key Responsibilities:Act as the store representative to protect and promote the brand and the store's reputation, particularly on social media review sites.Complete regular 'customer experience' reviews and support the store...
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Customer Experience Ambassador
3 weeks ago
Wakefield, Wakefield, United Kingdom The Rank Group Full timeAbout the RoleWe are seeking a charismatic and adaptable individual to join our team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key ResponsibilitiesProvide excellent customer service and respond to customer queries in...
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Customer Experience Ambassador
3 weeks ago
Wakefield, Wakefield, United Kingdom The Rank Group Full timeAbout the RoleWe are seeking a charismatic and adaptable individual to join our team as a Customer Experience Ambassador. As a key member of our venue team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide outstanding customer service and ensure a warm welcome...
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Customer Experience Specialist
3 weeks ago
Wakefield, Wakefield, United Kingdom Workingmums Full timeAt Sytner Land Rover Wakefield, we're seeking a talented individual to join our team as a Used Car Sales Executive. This exciting opportunity offers a basic salary of £20,000 and the potential to make a generous commission.As a Sales Executive, you'll be the key point of contact for our customers during their car-buying experience. It's essential to deliver...
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Customer Support and Experience Expert
2 days ago
Wakefield, Wakefield, United Kingdom EMIS Full timeJob OverviewWe are seeking a Customer Support and Experience Expert to join our customer-driven team on a permanent basis at EMIS. As part of this role, you will provide outstanding customer experience to our APEX software customers.About the RoleThis is a key position within our organisation that requires excellent communication skills, empathy, and...
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Visitor Experience Manager
4 weeks ago
Wakefield, Wakefield, United Kingdom Wakefield Council Full timeVisitor Experience ManagerWakefield Council is seeking a highly skilled Visitor Experience Manager to join our team at Anglers Country Park. As a key member of our Front of House team, you will be responsible for delivering exceptional visitor experiences, ensuring the highest standards of customer care and venue presentation are maintained at all times.Key...
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Visitor Experience Manager
4 weeks ago
Wakefield, Wakefield, United Kingdom Wakefield Council Full timeVisitor Experience ManagerWakefield Council is seeking a highly skilled Visitor Experience Manager to join our team at Anglers Country Park. As a key member of our Front of House team, you will be responsible for delivering exceptional visitor experiences, ensuring the highest standards of customer care and venue presentation are maintained at all times.Key...
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Digital Experience Manager
4 weeks ago
Wakefield, Wakefield, United Kingdom Howarth Timber Group Full timeJob Title: Website ManagerAre you a seasoned professional with a passion for digital experience? Do you have a knack for driving business growth through innovative web development and conversion rate optimisation?We are seeking a highly skilled Website Manager to join our team at Howarth Timber Group. As a key member of our digital team, you will be...
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Visitor Experience Manager
3 weeks ago
Wakefield, Wakefield, United Kingdom Wakefield Council Full timeAnglers Country Park is a vibrant facility attracting over 250,000 visitors per year. We are seeking a Visitor Experience Manager to join our team temporarily to cover maternity leave.The post holder will directly manage our Front of House Visitor Experience Team within Anglers Country Park Visitor Centre, ensuring the highest standards of customer care and...
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Sales Executive
3 weeks ago
Wakefield, Wakefield, United Kingdom Sytner Full timeSytner Group is seeking a skilled Sales Executive to join their team. As a Sales Executive, you will be the key point of contact for customers during their car-buying experience, ensuring first-class customer service and building strong relationships.The ideal candidate will have a background in customer service or sales, with excellent communication and...
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Customer and Trading Manager
1 month ago
Wakefield, Wakefield, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading and managing the day-to-day operations of our convenience stores, ensuring that our customers receive an exceptional shopping experience.Key...
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Customer and Trading Manager
1 month ago
Wakefield, Wakefield, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading and managing the day-to-day operations of our convenience stores, ensuring that our customers receive an exceptional shopping experience.Key...
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Customer and Trading Manager
4 weeks ago
Wakefield, Wakefield, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading and managing the day-to-day operations of our convenience stores, ensuring that our customers receive an exceptional shopping experience.Key...
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Customer and Trading Manager
4 weeks ago
Wakefield, Wakefield, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading and managing the day-to-day operations of our convenience stores, ensuring that our customers receive an exceptional shopping experience.Key...
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Digital Web Experience Manager
2 days ago
Wakefield, Wakefield, United Kingdom Howarth Timber Group Full timeUnlock Your Potential as a Digital Web Experience ManagerWe are seeking an experienced Digital Web Experience Manager to join our team at Howarth Timber Group. In this role, you will be responsible for shaping the development strategy and testing programme to continuously optimise our company's website.About the RoleThis is an exciting opportunity for a...