Customer Experience Manager

3 weeks ago


Wakefield, Wakefield, United Kingdom Land Rover Full time

We are seeking a skilled Customer Experience Manager to protect and promote our brand and store reputation, particularly on social media review sites. The ideal candidate will highlight and escalate any risks to the brand through customer contact/feedback to the Head of Business. Key responsibilities include completing regular 'customer experience' reviews and supporting the store management team to devise and implement action plans to improve customer metrics and experience. The successful candidate will strive to satisfy customers in-store and online by understanding what customers are telling them and putting plans in place with the wider Senior Management Team to resolve issues.

Key Responsibilities:
  • Proactively manage SQD complaints, buybacks, and escalated complaints
  • Manage and ensure the highest standard of quality relating to vehicles on display
  • Ensure high standards of cleanliness, presentation, and health & safety within the store facility
  • Support in the organisation of Seasonal or Store related events

We offer an industry-leading benefits package, including Enhanced Holiday Entitlement, Industry-leading Maternity, Paternity, and Adoption Pay, Career Development, Recognition of Long Service, and more. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.



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