Customer Support and Experience Expert

2 days ago


Wakefield, Wakefield, United Kingdom EMIS Full time

Job Overview

We are seeking a Customer Support and Experience Expert to join our customer-driven team on a permanent basis at EMIS. As part of this role, you will provide outstanding customer experience to our APEX software customers.

About the Role

This is a key position within our organisation that requires excellent communication skills, empathy, and problem-solving abilities. You will be responsible for handling customer queries in a professional manner, supporting new customers through onboarding, and maintaining user details in a central CRM system.

Main Responsibilities

  • Deliver exceptional customer service by responding to queries efficiently and effectively.
  • Support new customers throughout the onboarding process for Edenbridge projects.
  • Maintain and update user details within the central CRM system.

Requirements

To succeed in this role, you will need experience in a customer service environment, with the ability to empathise, listen, and remain patient under pressure. Additionally, you should be a team player who enjoys working in a fast-paced environment, and possess strong solution-driven skills.

Desirable Skills

  • Proficiency in Microsoft Office applications.
  • Ability to multitask and manage time effectively.
  • Adaptability to changing environments.

About Us

At EMIS, we strive to create an inclusive culture where individuals feel empowered to bring their whole selves to work and reach their full potential. Our commitment to diversity and inclusion is reflected in our dedication to providing an exceptional employee experience.

Salary Details

The estimated salary range for this position is £35,000 - £40,000 per annum, depending on location and experience. This figure is based on national averages for similar roles within the industry and may vary depending on individual circumstances.


  • Client Support Expert

    3 weeks ago


    Wakefield, Wakefield, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a skilled Client Support Expert to join our team in Wakefield, UK. Key responsibilities include:Providing exceptional customer support via phone, email, and chat.Resolving customer issues efficiently and escalating when necessary.Collaborating with internal teams to ensure customer satisfaction.Processing customer orders and managing account...


  • Wakefield, Wakefield, United Kingdom Victim Support Full time

    Job DescriptionVictim Support is seeking a dedicated and compassionate individual to fill the role of Independent Sexual Violence Advisor. Based in our Wakefield office, this position requires frequent travel across West Yorkshire, working 22.5 hours per week.This is an opportunity to make a meaningful difference in the lives of those affected by sexual...


  • Wakefield, Wakefield, United Kingdom Sytner Group Full time

    Customer Experience ManagerWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer-centric strategies to improve...


  • Wakefield, Wakefield, United Kingdom Sytner Group Full time

    Customer Experience ManagerWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customer-centric strategies to improve...


  • Wakefield, Wakefield, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a charismatic and adaptable individual to join our team as a Customer Experience Ambassador. As a key member of our venue team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide outstanding customer service and ensure a warm welcome...


  • Wakefield, Wakefield, United Kingdom Land Rover Full time

    We are seeking a skilled Customer Experience Manager to protect and promote our brand and store reputation, particularly on social media review sites. The ideal candidate will highlight and escalate any risks to the brand through customer contact/feedback to the Head of Business. Key responsibilities include completing regular 'customer experience' reviews...


  • Wakefield, Wakefield, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a charismatic and adaptable individual to join our team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key ResponsibilitiesProvide excellent customer service and respond to customer queries in...


  • Wakefield, Wakefield, United Kingdom Sytner Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager.The successful candidate will be responsible for delivering exceptional customer experiences, driving customer satisfaction, and promoting a culture of customer excellence within the store.Key responsibilities will include:Developing and...


  • Wakefield, Wakefield, United Kingdom Workingmums Full time

    At Sytner Land Rover Wakefield, we're seeking a talented individual to join our team as a Used Car Sales Executive. This exciting opportunity offers a basic salary of £20,000 and the potential to make a generous commission.As a Sales Executive, you'll be the key point of contact for our customers during their car-buying experience. It's essential to deliver...

  • Sales Administrator

    1 week ago


    Wakefield, Wakefield, United Kingdom Huntress - Leeds Full time

    Job Title:Sales Administrator - Customer Service ExpertWe are seeking an experienced Sales Administrator to join our team in Wakefield. The ideal candidate will have a strong customer service background and be able to work in a fast-paced environment.Key Responsibilities:Assist customers with the full journey of their ordersProvide good product...


  • Wakefield, Wakefield, United Kingdom Workingmums Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience and Reputation Manager.Key Responsibilities:Act as the store representative to protect and promote the brand and the store's reputation, particularly on social media review sites.Complete regular 'customer experience' reviews and support the store...


  • Wakefield, Wakefield, United Kingdom Workingmums Full time

    Customer Experience ManagerWe are seeking a creative and customer-focused individual to join our team as a Customer Experience Manager. This exciting opportunity will allow you to make a real impact on our customers' experience and help us maintain our high standards of quality and service.Key Responsibilities:Protect and Promote the Brand: Act as the store...


  • Wakefield, Wakefield, United Kingdom Workingmums Full time

    Customer Experience ManagerWe are seeking a creative and customer-focused individual to join our team as a Customer Experience Manager. This exciting opportunity will allow you to make a real impact on our customers' experience and help us maintain our high standards of quality and service.Key Responsibilities:Protect and Promote the Brand: Act as the store...


  • Wakefield, Wakefield, United Kingdom EMIS Full time

    Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team at EMIS. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers using our APEX software.Your primary focus will be on resolving customer queries and issues in a timely and professional manner. You will...


  • Wakefield, Wakefield, United Kingdom Creative Support Full time

    We are seeking an experienced and skilled Office Administrator to join our team at Creative Support. As an Office Administrator, you will be responsible for providing administrative support to our busy Wakefield services, based at The Plex, Margaret Street.Your duties will include typing reports, setting up files, scanning documents, and taking minutes. You...


  • Wakefield, Wakefield, United Kingdom Creative Support Full time

    Are you a motivated and resourceful person looking to utilize your organizational and communication skills in a dynamic environment?We are seeking an Office Administrator to join our team at Creative Support, based at The Plex, Margaret Street in Wakefield. As an Office Administrator, you will be responsible for providing administrative support across our...


  • Wakefield, Wakefield, United Kingdom Creative Support Full time

    Are you a motivated and resourceful person looking to utilise your organisational and communication skills in a dynamic environment?Creative Support is seeking an Office Administrator to join our Wakefield services, based at The Plex, Margaret Street.As an Office Administrator, you will be responsible for completing work across our busy Wakefield services,...


  • Wakefield, Wakefield, United Kingdom Creative Support Full time

    We are seeking an experienced and skilled Office Administrator to join our team at Creative Support. As an Office Administrator, you will be responsible for providing administrative support to our Wakefield services, based at The Plex, Margaret Street.Some of the key duties of this role include:Typing reports, setting up files, scanning documents, and taking...


  • Wakefield, Wakefield, United Kingdom EMIS Full time

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at EMIS. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their issues are resolved promptly and efficiently.Key Responsibilities:Provide timely and effective...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    Business Systems Support Analyst - ICT ExpertJoin Interface Recruitment UK as a Business Systems Support Analyst - ICT Expert and take on a challenging role that requires strong technical skills and business acumen. As a key member of our ICT & Change function, you will be responsible for providing expert support to our business stakeholders on a range of...