Customer Support Specialist

3 weeks ago


Wakefield, Wakefield, United Kingdom EMIS Full time
Customer Support Specialist

We are seeking a skilled Customer Support Specialist to join our team at EMIS. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their issues are resolved promptly and efficiently.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and ticketing system
  • Diagnose and resolve customer queries and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Document and maintain accurate records of customer interactions

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Experience with customer service software and tools

About EMIS:

EMIS is a leading provider of innovative healthcare technology solutions. We are committed to delivering exceptional customer experiences and are seeking a talented individual to join our team.



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