Customer Support Specialist
3 weeks ago
We are seeking a skilled Customer Support Specialist to join our team at EMIS. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their issues are resolved promptly and efficiently.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and ticketing system
- Diagnose and resolve customer queries and issues in a professional and courteous manner
- Collaborate with internal teams to resolve complex customer issues
- Document and maintain accurate records of customer interactions
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Experience with customer service software and tools
About EMIS:
EMIS is a leading provider of innovative healthcare technology solutions. We are committed to delivering exceptional customer experiences and are seeking a talented individual to join our team.
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