Customer Performance Enhancement Specialist

4 weeks ago


Croydon, Greater London, United Kingdom Southern Housing Full time
Position Overview

Location: Flexible

About the Role

We are looking for a skilled individual to join our team as a Customer Performance Enhancement Specialist within the Customer Transactions division.

This role presents a unique opportunity for someone enthusiastic about collaborating with a team to create, implement, and manage a comprehensive learning framework tailored for the Customer Transactions sector. The ideal candidate will possess experience in delivering training both in-person and through virtual platforms.

Key Responsibilities:

  • Design and develop training materials that enhance customer service performance.
  • Facilitate engaging training sessions that promote knowledge retention and skill development.
  • Evaluate the effectiveness of training programs and make necessary adjustments.
  • Work closely with team members to foster a culture of continuous improvement.

Qualifications:

  • Proven experience in a coaching or training role.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.

This position is ideal for someone who is passionate about driving performance and enhancing customer experiences.



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