Guest Experience Specialist

4 weeks ago


Wembley, United Kingdom IBIS Full time

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and interactions?

If so, we invite you to join our dedicated Front Office team at Ibis London Wembley. We are seeking enthusiastic individuals who are committed to creating memorable experiences for our guests.

Your Role:

  • Provide a warm and welcoming atmosphere for all arriving guests, ensuring their check-in process is smooth and efficient.
  • Anticipate guest needs and provide proactive assistance, going above and beyond to exceed expectations.
  • Offer comprehensive information about hotel facilities and services, guiding guests with expertise and enthusiasm.
  • Handle guest inquiries and concerns with professionalism and empathy, resolving issues promptly and effectively.
  • Contribute to a positive and collaborative team environment, supporting colleagues and fostering a culture of excellence.

Your Skills:

  • A genuine passion for hospitality and a commitment to delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
  • Strong organizational and problem-solving abilities, ensuring smooth operations and guest satisfaction.
  • A positive and proactive attitude, eager to learn and contribute to a dynamic team.

Join our Team:

At Ibis London Wembley, we offer a rewarding work environment where you can develop your skills and grow within the hospitality industry. We are committed to providing comprehensive training and support to ensure your success.



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