Guest Relations Manager
3 days ago
We are seeking a highly skilled Guest Relations Manager to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for ensuring that our guests have a seamless and enjoyable experience during their stay with us.
Key Responsibilities:
- Coordinate with Front Office, Housekeeping, and In-Room Dining to ensure that room preferences are honored, resulting in a seamless arrival, stay, and departure experience for our guests.
- Greet guests warmly and provide accurate information about hotel services, amenities, and local attractions.
- Respond promptly to guest requests and resolve any issues that may arise during their stay.
- Conduct regular room inspections and liaise with Housekeeping and Engineering to ensure that rooms are maintained to the highest standards.
- Review daily business reports and VIP guest incidents to ensure that our guests receive exceptional service.
- Implement repeat guest programs and update guest profiles with pertinent information and comments.
- Take ownership of servicing our Le Club Accor members and ensure that their needs are met.
- Ensure that all Front Office Standards Operating Policies and Procedures are adhered to.
- Collect and record guest preferences to ensure that their stay is tailored to their needs.
Requirements:
- Minimum 2 years of experience working in a 5-star hotel environment.
- Strong interpersonal and problem-solving skills.
- Previous experience in customer service is an asset.
- Ability to speak additional languages such as English, Arabic, Russian, or German is an advantage.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
- The chance to work with a global hospitality leader.
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