Accor Hotels is seeking a seasoned and dynamic Director of Housekeeping to lead and manage the housekeeping department for our luxury hotel properties. The ideal candidate will have a proven track record of excellence in housekeeping management, exceptional leadership skills, and the ability to ensure the highest standards of cleanliness and guest satisfaction.

**Leadership and Management:**

* Oversee all housekeeping operations, including room cleaning, public area maintenance, laundry services, and staff management.
* Lead, mentor, and develop a diverse housekeeping team, ensuring high morale, motivation, and performance.
* Develop and implement housekeeping policies, procedures, and standards to ensure exceptional service and guest satisfaction.
* Collaborate with other departments to ensure smooth operations and address any housekeeping-related issues.

**Operational Excellence:**

* Ensure all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards.
* Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with hotel standards.
* Monitor and manage housekeeping budgets, including labor, supplies, and equipment.
* Implement cost-control measures without compromising quality and service standards.

**Guest Satisfaction:**

* Address and resolve guest complaints and feedback related to housekeeping services promptly and effectively.
* Collaborate with the front office and other departments to anticipate and fulfill guest needs and preferences.

**Training and Development:**

* Develop and conduct training programs for housekeeping staff to ensure consistent service standards and professional development.
* Implement performance appraisal and feedback mechanisms to encourage staff growth and improvement.
* Stay updated with industry trends and best practices, incorporating them into training and operational procedures.

**Health and Safety:**

* Ensure compliance with health, safety, and hygiene standards across all housekeeping operations.
* Implement and monitor sustainability practices within the housekeeping department.

**Inventory and Supplies Management:**

* Manage inventory levels of housekeeping supplies and equipment, ensuring timely procurement and cost efficiency.
* Establish relationships with suppliers and negotiate contracts to secure the best quality products and services.

**Qualifications:**

* Bachelor's degree in Hospitality Management or a related field (preferred).
* Minimum of 10 years of housekeeping experience in a luxury hotel environment, with at least 5 years in a senior management role.
* Proficiency in housekeeping management software
* Fluency in English; knowledge of additional languages is a plus.

We welcome you as you are and you can find a job and brand that matches your personality. By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.