Guest Experience Manager

3 days ago


Wembley, United Kingdom Accor Hotels Full time
Job Description

We are seeking a highly skilled Guest Experience Manager to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable stay with us.

Key Responsibilities:
  • Assist guests with check-in and check-out, as well as other cashiering duties
  • Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary
  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
  • Liaise closely with other relevant departments to ensure that guests requests and needs are met
  • Update and maintain repeat guest history system
  • Handle guests' complaints and comments tactfully and efficiently
Requirements:
  • Diploma in Tourism / Hospitality Management
  • Minimum 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
What We Offer:
  • Exciting and challenging job in a unique 5-star property, a 136 rooms managed hotel
  • Located in the heart of Budapest, right in the city center (District 6)
  • Unique, modern, friendly working environment in a brand-new hotel
  • Opportunity to gain experience in a multinational environment
  • Positive, young, dynamic team
  • Career development in the worldwide Accor network
  • Package of benefits and perks of working for Accor

If you are interested in working with us, please send your English CV.



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