Current jobs related to Customer Experience Manager - Wembley - Accor Hotels

  • Customer Experience Manager

    3 weeks ago

    Wembley, United Kingdom Abm Full time

    Job Title: Customer Experience ManagerJob Summary:We are seeking a highly skilled Customer Experience Manager to join our team at ABM. As a key member of our facilities management team, you will be responsible for delivering exceptional customer service and ensuring that our guests receive a warm welcome and a lasting impression of our center.Key...

  • Customer Experience Specialist

    3 weeks ago

    Wembley, United Kingdom Rituals Full time

    About the Role:Rituals is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our store team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our clients.Key Responsibilities:Engage with customers to understand their...

  • Customer Experience Specialist

    3 weeks ago

    Wembley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Manage customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and maintain account records.Collaborate with other departments to...

  • Customer Experience Specialist

    1 month ago

    Wembley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Wembley, United Kingdom.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely resolution of queries and issues.Offer accurate product and service information, and process...

  • Customer Experience Specialist

    1 month ago

    Wembley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Wembley, United Kingdom.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely resolution of queries and issues.Offer accurate product and service information, and process...

  • Brand Ambassador

    5 months ago

    Wembley, United Kingdom Fizz experience Full time

    '''Duties''' - Represent and promote the brand in a positive and professional manner - Engage with potential customers to create brand awareness and generate interest - Conduct product demonstrations and provide information about the brand's products or services - Distribute promotional materials and samples to target audiences - Attend events, trade shows,...

  • Luxury Customer Experience Specialist

    2 weeks ago

    Wembley, United Kingdom Rituals Full time

    About UsRituals is a luxury brand that offers a range of products that help customers create their own personal rituals. As a Rituals Advisor, you will be part of our store team and will engage directly with our customers, listening to their needs and advising them on which of our products are the perfect match for them.Key ResponsibilitiesProvide...

  • Sales Assistant

    3 weeks ago

    Wembley, United Kingdom Kurt Geiger Full time

    We Are One: A Culture of InclusionKurt Geiger is a leading luxury shoe and accessory retailer that celebrates individuality and diversity. We believe that our differences make us more powerful as a collective, and we strive to reflect this in every corner of our company culture.As a Sales Assistant, you will play a key role in delivering exceptional customer...

  • Service Advisor

    3 weeks ago

    Wembley, United Kingdom Trust Ford Full time

    We're looking for a Service Advisor who can deliver exceptional customer experiences and work collaboratively with our team.As a key member of our team, you'll be responsible for providing outstanding customer service, handling sensitive and confidential information, and working to deadlines.You'll have excellent communication skills, experience in a...

  • Customer Experience Advisor S1 Everyday Banking

    5 months ago

    Wembley, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Wembley Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£25,472 **this is made up of a base salary of **£23,338 **along with an additional **£500 **flexible benefit and up to a **£1,634...

  • Store Experience Manager

    2 weeks ago

    Wembley, United Kingdom Sites Full time

    Join our dynamic team at Ben Sherman, a renowned premium fashion brand.We're seeking an exceptional Store Experience Manager to drive sales growth, enhance customer satisfaction, and maintain impeccable visual merchandising standards across our sites.The successful candidate will be responsible for achieving sales targets, providing exceptional customer...

  • Student Experience Team Member

    5 months ago

    Wembley, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:London **Salary**:£26,678- £27,830 + bonus + benefits (depending on experience) **Hours**: 37.5 hours per week. Student Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and flourish in a...

  • Customer Service Representative

    3 weeks ago

    Wembley, United Kingdom Casio Electronics Co. Limited Full time

    Casio Electronics Co. Limited is seeking a highly motivated and dedicated Customer Support Advisor to provide exceptional customer service through various support channels. The ideal candidate will be responsible for promoting the development concept of customer service centre as a customer relationship base, providing warm and friendly responses, and...

  • Customer Support Specialist

    3 weeks ago

    Wembley, United Kingdom Casio Electronics Co. Limited Full time

    At Casio Electronics Co. Limited, we are seeking a highly motivated and dedicated Customer Support Advisor to join our team. As a Customer Support Advisor, you will be responsible for providing exceptional customer service through various support channels. Our ideal candidate is someone who is passionate about helping customers and is enthusiastic about...

  • Customer Support Advisor

    4 weeks ago

    Wembley, United Kingdom Casio Electronics Co. Limited Full time

    Job Type: Full Time (35hrs p/wk), PermanentPositions Available: 2Location: Hybrid Working (3 days in Head Office in HA9, 2 days WFH)Casio Electronics Co. Limited, a leading multinational electronics company, is seeking a highly motivated, experienced and dedicated Customer Support Advisor to join our team. As a Customer Support Advisor at Casio, you will be...

  • Customer Service Specialist

    2 months ago

    Wembley, Greater London, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Wembley, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...

  • Customer Service Specialist

    2 months ago

    Wembley, Greater London, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Wembley, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...

  • Customer Service Specialist

    1 month ago

    Wembley, Greater London, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Wembley, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide top-notch customer service by...

  • Customer Service Specialist

    1 month ago

    Wembley, Greater London, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Wembley, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide top-notch customer service by...

  • Customer Support Specialist

    3 weeks ago

    Wembley, United Kingdom Casio Electronics Co. Limited Full time

    About the RoleCasio Electronics Co. Limited is seeking a highly motivated and dedicated Customer Support Advisor to join our team. As a Customer Support Advisor, you will be responsible for providing exceptional customer service through various support channels.Key ResponsibilitiesProvide warm, friendly, and comprehensive responses to customers.Manage all...

Customer Experience Manager

2 months ago

Wembley, United Kingdom Accor Hotels Full time
Job Title: Community and Customer Experience Executive

Job Summary:

We are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at Accor Hotels. As a key member of our hospitality operations team, you will be responsible for driving the continual improvement of the Guest Experience and Online Reputation of our hotel, monitoring performance and guest feedback, and being the voice of the guest at the hotel.

Key Responsibilities:

  • Compliance:
  • Lead and support all Guest Experience initiatives at the property.
  • Support the General Manager in driving a guest-centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience.
  • Review and communicate the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders.
  • Work with and support Department Heads to prepare for LQA or BARE Brand Assurance audits as applicable to the hotel.
  • Conduct regular property self-assessments on the Operational Brand Standards and other quality programs including cross-departmental audits through iAuditor and other tools.
  • Monitoring:
  • Represent Guest Experience (Voice of the Guest) at the morning hotel briefing with updates and highlights points for improvement and guest praise.
  • Review VOG performance and guest feedback daily, identify trends and areas for improvement on a regular basis and share with relevant stakeholders.
  • Conduct a weekly VOG meeting with individual Department Heads, communicate performance, support and push Management Action Plan (MAP) efforts.
  • Lead and develop a team of Guest Experience Ambassadors within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
  • Review MAPs proposed by each department post-LQA or BARE Mystery Visit and support and follow up implementation by Department Heads.
  • Monitor results of other quality management programs such as ResaVision and follow up action plans from the relevant Department Heads whenever necessary.
  • Champion the internal communication of guest experience related matters and updates to all Ambassadors in the hotel.
  • Work closely with Department Heads to assess service standards and delivery on a regular basis.
  • Review and communicate best practices implemented in other hotels within the brand, follow up on implementation at the property when relevant.
  • Responsible for implementation and application of Local Measure along with E-commerce or Marketing team.
  • Training:
  • Conduct Guest Experience Management overview induction for new hires and thorough induction on Guest Experience for all new Department Heads/Managers within the first month of employment.
  • Conduct Brand Assurance refreshers training from time to time to all Department Heads.
  • Work in partnership with all relevant external partners to ensure external training is conducted where applicable, e.g. TrustYou.
  • Collaborate with T&C team to identify operational 'Training Outcomes' based on VOG.
  • Attend Regional/Global Guest Experience meetings/training as required.
  • Share & contribute relevant content on Customer Experience Community (CXC) group on Yammer presenting Best Practices, Sparkles/ Cousu Main etc.

Requirements:

  • Bachelor's Degree in Hospitality or related areas.
  • Strong user knowledge of Microsoft Outlook and Microsoft Office tools.
  • Relevant work experience with internationally reputed hotel chains is preferred.
  • Strong background in hotel operations or service industry (in a client-facing role); (2-5 years).

Competencies:

  • Perfectly fluent in English & local language (Proficiency in foreign languages is a plus).
  • Analytical.
  • Team player.
  • Detail-oriented.
  • Innovative, creative.
  • Digitally-oriented.
  • Organized.
  • Accountable.
  • People-oriented.
  • Multi-disciplinary, multi-tasked.
  • Passion for people and for best-in-class service.
  • Persistent.