Customer Service Representative
4 weeks ago
Casio Electronics Co. Limited is seeking a highly motivated and dedicated Customer Support Advisor to provide exceptional customer service through various support channels. The ideal candidate will be responsible for promoting the development concept of customer service centre as a customer relationship base, providing warm and friendly responses, and maintaining exceptional customer satisfaction.
Key Responsibilities- Provide customer service through phone, email, live chat, WhatsApp, and social media support channels.
- E-commerce Support – provide customer service to customers on our online stores.
- Manage all incoming contact, identifying and assessing customer's needs while maintaining exceptional customer satisfaction.
- Provide technical support to customers to a range of Casio products.
- Help with any other ad-hoc assistance as requested by the company.
Requirements
- At least 2 years of experience in an office-based or call centre customer service role.
- Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
- Active listening skills.
- Strong organisation skills while multitasking with high attention to detail.
- Be confident with complaint handling/management, maintaining calm and clear communication.
- Demonstrate excellent problem-solving ability in order to achieve resolution in a timely manner.
- Be adept and attentive learner.
- Be a team player, confident in working in a fast-paced environment with high call volumes.
- Have the desire of helping others.
- Recent experience of Zendesk CRM preferred, previous experience with other CRM also highly desirable.
Benefits
- 25 days annual leave plus Bank Holidays.
- Competitive Salary.
- Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan.
- Death in Service (4x salary).
- Excellent non-contributory Pension Scheme, up to 14%.
- Employee Discount, up to 50%.
- Anytime access to retail discounts at 200+ retailers (Reward Gateway).
- Anytime access to personal development and training courses via LinkedIn Learning.
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