Customer Service Representative
1 week ago
At Casio Electronics Co. Limited, we are seeking a highly motivated and dedicated Customer Support Advisor to join our team. As a Customer Support Advisor, you will be responsible for providing exceptional customer service through various support channels.
Key Responsibilities:
- Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive and outstanding responses.
- E-commerce Support – providing customer service to customers on our online stores.
- Managing all incoming contact, identifying and assessing customer's needs whilst maintaining exceptional level of customer satisfaction.
- Providing support through social media channels, WhatsApp and Live Chat.
- Maintaining and improving upon existing KPIs and SLAs.
- Providing technical support to customers to a range of Casio products.
- Helping with any other ad-hoc assistance as requested by the company.
Requirements:
- Ideal candidate should have at least 2 years of experience in an office based or call centre customer service role.
- Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
- Active listening skills.
- Strong organisation skills whilst multitasking with high attention to detail.
- Be confident with complaint handling/management, maintaining calm and clear communication.
- Demonstrate excellent problem solving ability in order to achieve resolution in a timely manner.
- Be adept and attentive learner.
- Be a team player, confident in working in a fast paced environment with high call volumes.
- Have the desire of helping others.
- Recent experience of Zendesk CRM preferred, previous experience with other CRM also highly desirable.
Benefits:
- 25 days annual leave plus Bank Holidays
- Competitive Salary
- Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
- Death in Service (4x salary)
- Excellent non-contributory Pension Scheme, up to 14%
- Employee Discount, up to 50%
- Anytime access to retail discounts at 200+ retailers (Reward Gateway)
- Anytime access to personal development and training courses via LinkedIn Learning
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