Customer Experience Specialist

3 weeks ago


Wembley, United Kingdom Rituals Full time

About the Role:

Rituals is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our store team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our clients.

Key Responsibilities:

  • Engage with customers to understand their needs and preferences
  • Provide personalized product recommendations and advice
  • Work closely with the store management team to achieve sales targets and improve customer satisfaction
  • Maintain a high level of product knowledge and stay up-to-date with new product launches

Requirements:

  • Relevant experience in a similar role within retail or hospitality
  • Excellent customer service skills and a strong ability to build rapport with customers
  • Decision-making and problem-solving skills
  • Good attention to detail and organizational skills

What We Offer:

As a Customer Experience Specialist at Rituals, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and be part of a team that is passionate about delivering exceptional customer experiences.



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