Customer Experience Specialist
3 weeks ago
About the Role:
Rituals is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our store team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our clients.
Key Responsibilities:
- Engage with customers to understand their needs and preferences
- Provide personalized product recommendations and advice
- Work closely with the store management team to achieve sales targets and improve customer satisfaction
- Maintain a high level of product knowledge and stay up-to-date with new product launches
Requirements:
- Relevant experience in a similar role within retail or hospitality
- Excellent customer service skills and a strong ability to build rapport with customers
- Decision-making and problem-solving skills
- Good attention to detail and organizational skills
What We Offer:
As a Customer Experience Specialist at Rituals, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and be part of a team that is passionate about delivering exceptional customer experiences.
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