Store Experience Manager

2 weeks ago


Wembley, United Kingdom Sites Full time

Join our dynamic team at Ben Sherman, a renowned premium fashion brand.

We're seeking an exceptional Store Experience Manager to drive sales growth, enhance customer satisfaction, and maintain impeccable visual merchandising standards across our sites.

The successful candidate will be responsible for achieving sales targets, providing exceptional customer service, and promoting our multi-channel shopping options to ensure maximum customer satisfaction. You will also be expected to process sales transactions with care and in line with our company guidelines, as well as demonstrate flexibility to meet the needs of our stores.

Company Overview:

BEN Sherman is a leading premium fashion brand with a rich history of innovation and style. We're committed to delivering exceptional customer experiences across our stores and online platforms.

Key Responsibilities:

  1. Drive sales growth by demonstrating passion for our brand and product range
  2. Provide accurate product information to customers, including features, benefits, and stock availability
  3. Promote our multi-channel shopping options to maximize customer satisfaction
  4. Process sales transactions with care and in line with our company guidelines
  5. Develop and implement visual merchandising strategies to enhance customer experience
  6. Demonstrate flexibility to meet the needs of our stores

Required Skills and Qualifications:

  • Customer service focused with excellent communication skills
  • Sales driven with a passion for fashion and retail
  • Experience in visual merchandising with a keen eye for detail
  • Commercial awareness with a focus on driving sales growth
  • Good IT skills with experience of using retail software

Benefits:

We offer a competitive salary range of £35,000-£45,000 per annum, depending on experience, as well as a range of benefits including opportunities for career development and a fun, dynamic work environment.

Location:

This role is based in our London stores, with opportunities to work across multiple sites.

About Us:

BEN Sherman is a leading premium fashion brand with a rich history of innovation and style. We're committed to delivering exceptional customer experiences across our stores and online platforms.


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