Customer Service Representative

3 weeks ago

Walthamstow, Greater London, United Kingdom GLL Full time

About GLL: GLL is a leading charitable social enterprise dedicated to providing exceptional leisure services across the UK.

Position Overview: We are seeking a full-time Customer Service Representative for our Waltham Forest Feel Good Centre. This role is ideal for individuals who possess a genuine passion for customer engagement and a commitment to delivering outstanding service.

Key Responsibilities:

  • Serve as the primary point of contact for customers, ensuring a welcoming atmosphere.
  • Process transactions efficiently and accurately.
  • Handle membership inquiries and facilitate the sale of memberships to enhance customer lifestyles.
  • Provide top-tier customer service and address any questions or concerns.
  • Assist in setting up equipment for various activities.
  • Support team operations daily, including preparing studios for fitness classes and maintaining cleanliness standards.

Essential Qualifications:

  • A proactive and positive attitude.
  • Strong focus on customer satisfaction.
  • Enthusiasm and a personable approach.
  • Understanding of health and safety protocols.
  • Ability to work collaboratively within a team.
  • Proficient IT, literacy, and communication skills.
  • Some administrative experience is preferred.
  • Capacity to thrive in a dynamic environment.
  • Excellent multitasking abilities.

Benefits of Working with GLL:

  • A values-driven organization committed to employee development.
  • Opportunities for learning and career advancement.
  • Competitive pension schemes.
  • Discounted gym memberships for employees and their partners.
  • Access to exclusive discounts on leisure activities and products.
  • Health assurance and wellness programs.
  • Comprehensive training programs to enhance skills.
  • Discounts across a wide range of retailers.
  • Additional perks such as eye tests and glasses discounts.

Join us in making a positive impact on our community through exceptional service and support.

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