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Customer Service Representative
2 months ago
Company Overview: GLL is a prominent charitable social enterprise dedicated to enhancing community well-being through leisure services.
Position Summary: We are seeking a full-time (40 hours) and part-time (24 hours) Customer Service Representative at the Waltham Forest Feel Good Centre. This role is ideal for individuals who are passionate about delivering exceptional customer experiences.
Key Responsibilities:
- Serve as the initial point of contact for visitors, providing a warm and welcoming atmosphere.
- Process transactions efficiently and handle various customer inquiries.
- Promote and sell memberships to enhance the lifestyle of our patrons.
- Assist in setting up equipment and maintaining cleanliness within the facility.
- Support team members in daily operations, including preparing studios for fitness classes.
Essential Qualifications:
- A proactive and positive attitude.
- Strong commitment to customer service excellence.
- Excellent communication and IT skills.
- Ability to thrive in a fast-paced environment and manage multiple tasks.
- Some prior experience in administrative roles is preferred.
Benefits:
- Work within a values-driven organization.
- Access to professional development and career advancement opportunities.
- Competitive pension schemes and discounted gym memberships.
- Exclusive discounts on various leisure experiences and retail offerings.
- Health assurance and wellness programs.
Join GLL and contribute to our mission of promoting health and fitness in the community while enjoying a rewarding career.
