Senior Customer Service Representative

4 weeks ago


Walthamstow, Greater London, United Kingdom Grafton Group Full time
Job Overview

We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, motivating and inspiring a team of colleagues, and ensuring stock availability and merchandising levels are to the required standards.

Key Responsibilities
  • Provide excellent customer service to internal and external customers
  • Motivate and inspire a team of colleagues to achieve excellent customer service standards
  • Ensure stock availability and merchandising levels are to the required standards
  • Safe working practices of all colleagues
What's in it for you?
  • Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs
  • Profit Based bonus scheme, up to £175 per month
  • Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms
  • Generous staff discount on all products sold in store
  • Competitive company pension scheme
  • Cycle to work scheme
  • Holiday Buying
  • Free life assurance
  • Share save scheme

At Grafton Group, we offer a range of benefits and opportunities for professional growth and development. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.



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