Customer Service Coordinator

2 months ago


Walthamstow, Greater London, United Kingdom Morgan Sindall Property Services Full time

About Morgan Sindall Property Services

We are a leading provider of property services, delivering high-quality solutions to our clients across the UK.

Job Summary

We are seeking a highly skilled Customer Service Planner to join our team at Morgan Sindall Property Services. As a key member of our operations team, you will be responsible for scheduling appointments and ensuring that our contractual Service Level Agreements are met.

About the Role

As a Customer Service Planner, you will be responsible for:

  • Coordinating with clients, sub-contractors, and suppliers to schedule appointments and ensure timely completion of works
  • Managing high volumes of calls and correspondence to resolve customer queries and issues
  • Using our MSi system to schedule available operatives and subcontractors to jobs
  • Discussing complex repairs and demanding customer issues with customers to instil confidence and resolve issues
  • Ensuring that works-in-progress jobs are within target and appointed where practicable

About You

To be successful in this role, you will need:

  • A background in social housing and repair and maintenance
  • Proven experience in scheduling/planning Disrepairs, Voids, or Complex works
  • Excellent communication and interpersonal skills
  • Basic building maintenance knowledge and ability to undertake a variety of maintenance tasks
  • Planning knowledge of what works can be sequenced or can be undertaken concurrently
  • Ability to prioritise works and manage multiple tasks simultaneously
  • Good level of written English and computer skills
  • Good project management and communication skills
  • Passion for service delivery and customer satisfaction

Benefits

We offer a range of benefits to our employees, including:

  • 26 Days Holiday & Bank Hols
  • Enhanced Pension Plan
  • Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
  • Life Assurance & Accident Cover
  • Share Save
  • Enhanced Maternity & Paternity Pay
  • Work Perks Discounts & Vouchers
  • Buy & Sell Holiday
  • Flexible Working & Flexible Bank Holidays
  • Cycle to Work
  • Volunteering (2 days paid)
  • Learning & Development Opportunities
  • Extensive Wellbeing Support, including EAP
  • Loyalty & Values Awards
  • Funded Professional Subscription
  • Eye Care Vouchers


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