Customer Service Coordinator
6 days ago
About Morgan Sindall Property Services
We are a leading provider of property services, delivering high-quality solutions to our clients across the UK.
Job Summary
We are seeking a highly skilled Customer Service Planner to join our team at Morgan Sindall Property Services. As a key member of our operations team, you will be responsible for scheduling appointments and ensuring that our contractual Service Level Agreements are met.
About the Role
As a Customer Service Planner, you will be responsible for:
- Coordinating with clients, sub-contractors, and suppliers to schedule appointments and ensure timely completion of works
- Managing high volumes of calls and correspondence to resolve customer queries and issues
- Using our MSi system to schedule available operatives and subcontractors to jobs
- Discussing complex repairs and demanding customer issues with customers to instil confidence and resolve issues
- Ensuring that works-in-progress jobs are within target and appointed where practicable
About You
To be successful in this role, you will need:
- A background in social housing and repair and maintenance
- Proven experience in scheduling/planning Disrepairs, Voids, or Complex works
- Excellent communication and interpersonal skills
- Basic building maintenance knowledge and ability to undertake a variety of maintenance tasks
- Planning knowledge of what works can be sequenced or can be undertaken concurrently
- Ability to prioritise works and manage multiple tasks simultaneously
- Good level of written English and computer skills
- Good project management and communication skills
- Passion for service delivery and customer satisfaction
Benefits
We offer a range of benefits to our employees, including:
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
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