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Service Delivery Planner
2 months ago
About Morgan Sindall Property Services
We are a leading provider of property services, delivering high-quality solutions to our clients across the UK.
Job Summary
We are seeking a highly skilled Customer Service Planner to join our team at Morgan Sindall Property Services. As a key member of our operations team, you will be responsible for planning and scheduling appointments to ensure that our contractual Service Level Agreements are met.
About the Role
As a Customer Service Planner, you will be responsible for:
- Coordinating with clients, sub-contractors, and suppliers to schedule appointments and ensure timely completion of works.
- Using our MSi system to actively schedule available operatives and subcontractors to jobs.
- Discussing complex repairs and dealing with demanding customers to instil confidence and satisfaction.
- Prioritizing works and ensuring that jobs are within target and appointed where practicable.
About You
To be successful in this role, you will have:
- A background in social housing and repair and maintenance.
- Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
- Excellent communication skills to interact with direct operatives, subcontractors, and residents.
- Basic building maintenance knowledge to undertake a variety of maintenance tasks.
- Planning knowledge of what works can be sequenced or undertaken concurrently.
- Good project management skills to prioritize works and ensure timely completion.
- Good computer skills to use our MSi system.
- Good communication skills to communicate with different stakeholders at different levels.
- A passion for service delivery and customer satisfaction.
Benefits
We offer a range of benefits to our employees, including:
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers