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Service Delivery Planner

2 months ago


Walthamstow, Greater London, United Kingdom Morgan Sindall Property Services Full time

About Morgan Sindall Property Services

We are a leading provider of property services, delivering high-quality solutions to our clients across the UK.

Job Summary

We are seeking a highly skilled Customer Service Planner to join our team at Morgan Sindall Property Services. As a key member of our operations team, you will be responsible for planning and scheduling appointments to ensure that our contractual Service Level Agreements are met.

About the Role

As a Customer Service Planner, you will be responsible for:

  • Coordinating with clients, sub-contractors, and suppliers to schedule appointments and ensure timely completion of works.
  • Using our MSi system to actively schedule available operatives and subcontractors to jobs.
  • Discussing complex repairs and dealing with demanding customers to instil confidence and satisfaction.
  • Prioritizing works and ensuring that jobs are within target and appointed where practicable.

About You

To be successful in this role, you will have:

  • A background in social housing and repair and maintenance.
  • Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
  • Excellent communication skills to interact with direct operatives, subcontractors, and residents.
  • Basic building maintenance knowledge to undertake a variety of maintenance tasks.
  • Planning knowledge of what works can be sequenced or undertaken concurrently.
  • Good project management skills to prioritize works and ensure timely completion.
  • Good computer skills to use our MSi system.
  • Good communication skills to communicate with different stakeholders at different levels.
  • A passion for service delivery and customer satisfaction.

Benefits

We offer a range of benefits to our employees, including:

  • 26 Days Holiday & Bank Hols
  • Enhanced Pension Plan
  • Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
  • Life Assurance & Accident Cover
  • Share Save
  • Enhanced Maternity & Paternity Pay
  • Work Perks Discounts & Vouchers
  • Buy & Sell Holiday
  • Flexible Working & Flexible Bank Holidays
  • Cycle to Work
  • Volunteering (2 days paid)
  • Learning & Development Opportunities
  • Extensive Wellbeing Support, including EAP
  • Loyalty & Values Awards
  • Funded Professional Subscription
  • Eye Care Vouchers