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Lead Customer Support Specialist

3 months ago

Belfast, United Kingdom Blue Arrow - Coventry Full time
Senior Contact Centre Consultant Role
We are looking for skilled Senior Contact Centre Consultants to enhance our team dedicated to collections and recoveries.

This position involves assisting customers in navigating financial challenges and repayment issues, ensuring they receive the support they need.

Core Responsibilities:
  • Oversee customer accounts experiencing financial hardships
  • Facilitate support for collections and recovery processes
  • Guide customers in resolving their repayment concerns
Qualifications:
  • Previous experience in customer service or contact centre environments
  • Excellent communication and analytical skills
  • Proven ability to collaborate effectively within a team