Customer Support Lead

4 weeks ago


Belfast, United Kingdom Corvus Full time

Customer Support Lead

**About the Role**

We are seeking a dedicated Senior Customer Service Advisor to join our talented team at Corvus. As a Customer Support Lead, you will be responsible for handling customer inquiries, resolving issues, and providing support to the Customer Service team.

**Key Responsibilities:**

* Manage customer accounts and process orders
* Handle complaints and provide training to junior staff
* Generate reports and maintain records
* Ensure compliance with company policies and procedures

**What You Need:**

* 3 years of recent experience in a Customer Service environment
* Experience using a Call Management System/CRM
* IT skills and the ability to work as part of a team and unsupervised
* Ability to multitask and work under pressure
* Relevant experience in a Telecommunications/Network/IT Customer Service environment (desirable)
* Experience in generating management reports (desirable)

**What We Offer:**

* Competitive salary (Up to £33k) and benefits package
* Opportunity to work in a dynamic and supportive team environment
* Professional development and career growth opportunities

**How to Apply:**

If you are interested in this opportunity, please click Apply and get in touch with us today to discuss this role in more detail.


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