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Experienced Customer Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Medtronic Full time

Join a Leading Innovator in Medical Technology
Are you driven by a desire to impact the healthcare sector positively? Become a part of our vibrant team at a globally recognized pioneer in medical technology and solutions. Our mission is to advance healthcare innovation and enhance the quality of life for patients around the globe.

Role Summary
We are looking for an enthusiastic individual to join our StartRight team, dedicated to assisting patients with type 1 diabetes through our advanced technologies. In this role, you will be instrumental in empowering patients to gain greater independence and confidence in managing their health.

Key Responsibilities
- Foster strong relationships with patients, guiding them in setting and achieving their therapy goals
- Leverage excellent communication skills to assess patient needs and provide effective solutions
- Track patient engagement and data to offer timely support and interventions
- Conduct interactive sessions with patients to evaluate and improve StartRight solutions
- Collaborate with colleagues to maintain a supportive work atmosphere and fulfill customer requirements

Qualifications
- Proficiency in the Swedish language
- Competent in using MS Office and CRM systems
- Ability to manage multiple tasks while building trust with patients
- Basic mathematical skills for assisting customers with essential statistics
- High emotional intelligence and empathy towards patient needs
- Adherence to company policies and alignment with Medtronic's core values

Desirable Attributes
- Familiarity with diabetes management or the healthcare sector
- Previous experience in customer service or call center roles
- Knowledge of SAP and Salesforce systems

Employee Benefits
- Competitive salary and comprehensive benefits package
- Flexible work environment
- Opportunities for professional development and training
- Employee assistance programs and recognition initiatives

About Our Organization
At Medtronic, we are dedicated to cultivating an inclusive and diverse workplace where every employee is valued and respected. We believe in equity and strive to create a culture that allows everyone to thrive and contribute to our mission. Join us in our commitment to healthcare innovation and improving lives worldwide.