Onsite IT Support Specialist

4 weeks ago


Belfast, United Kingdom Axiom Software Solutions Limited Full time
Field Service Specialist Job Overview

POSITION SUMMARY
Deliver exceptional onsite IT assistance while ensuring top-notch customer service and technical proficiency within a client setting.

Key Responsibilities:

  • Engage regularly with users, colleagues, and supervisors to address service inquiries and resolve incidents.
  • Work collaboratively with team members to troubleshoot and resolve client issues effectively.
  • Provide support to other IT departments through hands-on assistance.

Candidate Requirements:

  • A minimum of 5 years of experience in a deskside or field service role.
  • Fluency in both spoken and written English.
  • Experience in multinational corporate environments.
  • Familiarity with Microsoft technology ecosystems.
  • Eligibility to work in the designated country.
  • Willingness to work onsite and participate in shift and on-call schedules.

Core Duties and Responsibilities:

  • Investigate, resolve, and respond to intricate inquiries from users.
  • Maintain up-to-date knowledge of product offerings and support protocols.
  • Offer technical guidance and mentorship to fellow team members.
  • Install hardware and software while coordinating with users to ensure satisfaction.
  • Engage in team projects and utilize IT ticketing systems effectively.

Technical Skills and Personal Attributes:

  • Strong analytical and problem-solving capabilities.
  • Experience in troubleshooting PC hardware and installing software.
  • Support for mobile devices and asset management.
  • Basic understanding of networking and telephony support.
  • Ability to work autonomously and manage challenging situations.
  • Customer-oriented with a high level of personal integrity.

Educational Background:

  • A technical degree with at least 5 years of experience in deskside or field service support.
  • Technical certifications are considered an advantage.


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