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Onsite IT Support Specialist

3 months ago


Belfast, United Kingdom Axiom Software Solutions Limited Full time
Field Service Specialist Job Overview

Position Summary: The Field Service Specialist is responsible for delivering exceptional onsite IT assistance, ensuring high levels of customer satisfaction through technical proficiency and effective communication.

Key Responsibilities:

  • Engage with users, colleagues, and management to address service inquiries and resolve incidents efficiently.
  • Work collaboratively with team members to troubleshoot and solve customer issues.
  • Provide support to other IT departments by offering hands-on assistance as needed.

Candidate Requirements:

  • A minimum of 5 years of experience in a deskside or field service role.
  • Fluency in both spoken and written English.
  • Experience in a multinational corporate environment.
  • Familiarity with Microsoft technology ecosystems.
  • Eligibility to work in the designated country.
  • Willingness to work onsite and participate in shift and on-call duties.

Core Duties:

  • Investigate, resolve, and respond to intricate inquiries from users.
  • Stay informed about product offerings and support policies.
  • Offer technical guidance and mentorship to team members.
  • Install hardware and software while coordinating with users to ensure satisfaction.
  • Engage in team projects and utilize IT ticketing systems effectively.

Technical Skills and Personal Attributes:

  • Strong analytical and problem-solving abilities.
  • Experience in troubleshooting PC hardware and installing software.
  • Knowledge of mobile device support and asset management.
  • Basic understanding of networking and telephony support.
  • Ability to work autonomously and manage challenging situations.
  • Customer-oriented with a commitment to integrity.

Educational Background:

  • A technical degree accompanied by at least 5 years of experience in deskside or field service support.
  • Technical certifications are considered advantageous.