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ICT Technical Support Specialist

2 months ago

Belfast, United Kingdom Nominate Recruitment Ltd Full time

About the Role:

The successful candidate will be a skilled ICT Technical Support Specialist, responsible for providing support to customers across multiple technology areas with a focus on desktop virtualization technologies.

Key Responsibilities:

  • Provide a 2nd line support service, ensuring all IT equipment and infrastructure is running to its optimum performance.
  • Conduct comprehensive diagnostics with end-users to ensure ticket resolution and project completion.
  • Perform regular maintenance and patching of infrastructure, endpoints, and servers.
  • Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes.
  • Provide technical maintenance and support for all IT hardware and software used by end-users.
  • Provide onsite technical support, confidently and professionally engaging with customers at all organisational levels.

Requirements:

  • At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP exp)
  • Excellent experience with Windows Server and Desktops
  • Extensive knowledge on Microsoft Azure and Microsoft Office 365
  • Vast knowledge on DNS, DHCP and Group Policy