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Onsite IT Support Specialist

3 months ago

Belfast, United Kingdom Axiom Software Solutions Limited Full time
Field Service Specialist Job Overview
  • POSITION SUMMARY
    • Deliver exceptional onsite IT assistance, ensuring outstanding customer service and technical proficiency within a client-focused environment.
    • Engage regularly with users, colleagues, and management to address service inquiries and resolve incidents effectively.
    • Work collaboratively with team members to troubleshoot and solve customer issues.
    • Provide essential support to other IT departments through hands-on assistance.
  • Candidate Requirements:
    • A minimum of 5 years of experience in a deskside or field service capacity.
    • Fluency in both spoken and written English.
    • Experience in multinational corporate settings.
    • Familiarity with Microsoft technology frameworks.
    • Eligibility to work in the designated country.
    • Readiness to work onsite and participate in shift and on-call schedules.
  • Key Responsibilities:
    • Investigate, address, and respond to intricate inquiries from users.
    • Maintain an up-to-date understanding of product offerings and support protocols.
    • Offer technical guidance and mentorship to fellow team members.
    • Install hardware and software while coordinating with users to ensure satisfaction.
    • Engage in team initiatives and utilize IT ticketing systems effectively.
  • Technical Competencies and Personal Attributes:
    • Strong analytical abilities and troubleshooting expertise.
    • Experience in PC hardware diagnostics and software deployment.
    • Knowledge of mobile device support and asset management.
    • Basic understanding of networking and telephony support.
    • Capability to work autonomously and manage challenging situations.
    • Customer-oriented with a high degree of personal integrity.
  • Educational Background / Expertise:
    • A technical degree complemented by at least 5 years of experience in deskside or field service support.
    • Possession of relevant technical certifications is advantageous.