IT Support Specialist

4 days ago


Broughton City and Borough of Salford, United Kingdom In Technology Group Full time
Job Description

Job Title: 1st Line Technician

Location: Manchester (M60 area)

Salary: up to £45,000 DOE

About the Role:

We are seeking an enthusiastic and motivated individual to join our team as an IT Support Specialist. As a 1st Line Technician, you will be responsible for providing entry-level IT support to our clients, working on-site at our client's site in Manchester.

Key Responsibilities:

  • Provide technical support to clients, troubleshooting hardware and software issues
  • Work within Service Level Agreements (SLAs) to ensure timely resolution of issues
  • Manage and resolve tickets efficiently, prioritizing multiple open cases at once
  • Set up new user accounts and profiles, and deal with password issues
  • Provide or update documentation to help with processes

Requirements:

  • Office 365 Administration
  • Antivirus / Security platforms
  • Passionate about IT & Technology
  • Motivated self-starter
  • Attention to detail, customer focused
  • Excellent diagnostic and problem-solving skills
  • Good communication skills
  • Qualified to apprenticeship / A-Level or equivalent in any subject area

Benefits:

  • 25 days holiday, plus bank holidays
  • Option to buy 5 additional holiday days
  • After 2 years' service, your birthday off
  • Eye Tests, Private health care
  • Cycle to work Scheme
  • Childcare vouchers
  • Brilliant training and growth opportunities


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